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1、质量专业相关知识习题1（Qualityrelatedknowledge1）1,thefollowing())arethebasiccharacteristicsofcustomersatisfaction.A.subjectivityB.economyC.hierarchyD.objectivityAnswer:A,C2,customerrequirementsmeans().A.express,B.mustfulfilltheneedsorexpectationsC.unspokenconventionsD.requirementsoflawsandregulations.Answer:A,
2、B,C,D3,thequalityofcommandandcontrolactivities,including.A.establishqualitypolicyandqualitytargetB.qualityplanningC.qualityimprovementD.establishmanagementsystemAnswer:A,B,C4.GB./Tl9580guidelinesforperformanceexcellenceandguidelinesfortheimplementationoftheGB./Zl9579guidelinesforperformanceexcellenc
3、e.A.nationalqualityawardenterpriseB.leadstheorganizationinthepursuitofexcellenceinperformance,qualityofproducts,servicesandoperations,andcompetitiveadvantageC.requiresenterprisestostandardizeandconsolidatetheirbasicmanagementtoensurethequalityofproductsandservicesD.receivedinternationalrecognitionAn
4、swer:A,B5,theseller'sproductqualityobligationsare().A.ensurethatproductidentificationmeetstherequirementsoflawB.strictlyimplementtheincominginspectionandacceptancesystemC.keepstheoriginalqualityoftheproductD.strictlyprohibitthesaleoffakeandshoddyproductsAnswer:B,C,DThecontentsofthequalitymanualthatm
5、eetstherequirementsoftheGB./T19001--2000include().A.scopeofqualitymanagementsystem;B.terminologyforqualitymanagementsystemsC.qualityplanningandqualitycontroletc.AdescriptionoftheinteractionbetweenprocessesintheD.qualitymanagementsystem.Answer:A,D2,thecorrectstatementofthewarrantyliabilityfortheprodu
6、ctis()A.productqualityassuranceresponsibilityistheproductinspectiondepartmenttofulfillproductqualityguaranteeobligations,shouldbearthelegalresponsibility,B.productqualityassuranceresponsibilityisthewaytorepair,replace,return,andcompensatefortheloss.C.productqualityguaranteeresponsibilitydeadlineisfo
7、rproducersandsellersexpressproductqualityguaranteeperiodorproductqualityguaranteeperiod.D.productqualitywarrantyclaim,salesofproductqualityproblems,theselleraccordingtothepurchaserisresponsibleforprod
