con-15 group luggage check out(团队离店行李处理程序)

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1、酒店logo标准操作程序StandardOperatingProcedure公司名称：XX酒店管理公司Company:XXHotelManagementLimited编号：ReferenceNo.FO-CON-14部门：前厅部—礼宾部Department:FrontOfficeDepartment—Concierge日期Date2010年11月8日标题：团队离店行李处理程序Title:GroupLuggageCheckOut页Page第1页共1页Page1Of1Whyisthistaskimportan

2、tforyouandourguests?为什么这个任务对你和你的客人非常重要？Answers回答:1.Wemustprovideapromptandaccurateluggageservicetoourguests.我们必须给客人提供及时，准确地行李服务。2.Safetyisoneofthemostimportantissuestoourguests;wemustmakesureguests’luggage’ssafety.对客人来说安全至关重要，我们必须保证客人行李的安全。3.Increasegues

3、tsatisfaction.提升客人的满意度。4.Demonstratemyprofessionalism.展示我们的专业水准。Whyisthistaskimportantforyouandourguests?为什么这个任务对你和你的客人非常重要？Answers回答:1.Wemustprovideapromptandaccurateluggageservicetoourgroupguests.我们必须给客人提供及时，准确的行李服务。otherstaffoftheCentre.Duringthewar,Z

4、huwastransferredbacktoJiangxi,andDirectorofthenewOfficeinJingdezhen,JiangxiCommitteeSecretary.Startingin1939servedasrecorderoftheWestNorthOrganization,SecretaryoftheSpecialCommitteeAfterthevictoryofthelongMarch,hehasbeentheNorthwestOfficeoftheFederationo

5、fStateenterprisesMinister,ShenmufuguSARmissions,DirectorofNingxiaCountypartyCommitteeSecretaryandrecorderoftheCountypartyCommitteeSecretary,MinistersandTask–GroupLuggageCheckOutPage5of5酒店logo1.Safetyisoneofthemostimportantissuestoourguests;wemustmakesure

6、theirluggageissafe.对客人来说安全至关重要，我们必须保证客人行李的安全。2.Increaseguestsatisfaction.提升客人的满意度。3.Demonstratemyprofessionalism.展示我们的专业水准。WHAT/STEPS工作步骤HOW/STANDARDS怎么做/工作标准TrainingQuestion&Howwetalk提问和话述1)Groupdeparture团队离店TheChiefConciergemustconfirmtheLuggageCollect

7、iontimewiththeTourLeader.礼宾部主管必须提前和团队领队确认团队行李离店时间.TheChiefConciergewillnotethedeparturedate/timeandluggagecollectiontimeonthegrouproominglist.TheGroupRoomingListmustbeattachedtotheGroupFile.礼宾部主管应将团队离店及出行李时间记录在团队指令上并和团队资料放在一起.Onedaypriortogroupdeparture,

8、TheGroupDepartureReportneedstobeprintedoutandluggageslipsarethenprepared.在团队离店前一天,团队离店报告应打印出并准备好团队行李牌.Howcanwegettheluggagecollectiontime?我们在哪取得团队出行李时间?Whichinformationshouldwenotedown?我们应该记录下哪些信息?Whendowestarttopreparefor