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ID:19288551
大小:15.82 KB
页数:7页
时间:2018-09-30
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1、8d客诉报告模板免费下载 篇一:客诉8D范本 8DSupplierCorrectiveActionReport SupplierToCompletethefollowingsections .Selectgroupofpeoplewithproduct/processknowledge. .Describethoseintermediateactionsthatwillprotectthecustomerfromtheproblem .Identifyallpotentialcauseswhichcouldexplainwhytheproblemoccurred,wh
2、yitwasnotdetected,andwhatwastheQualitySystemfailurethatallowedtheproblemtoescape. Describehowyouverifiedthattherealrootcausehasbeenidentified. .Listthecorrectiveactionsthatwilladdresstheoccurrenceoftherootcause(s),thefailuretodetecttheproblem,andtheQualitySystemfailure. VERIFICATIONOFCORRE
3、CTIVEACTIONPLANDescribehowyouverifiedthatthecorrectiveactionswilleliminatetheproblemanddonotcauseundesirablesideeffects. Describetheimplementationplanforpermanentcorrectiveactionsandhoweffectivenessoftheseactionswereverified. Describetheimplementationplanforpermanentpreventivewhatactionsare
4、beingtakentopreventsimilaroccurrencesonotherparts. : InstructionPage ProblemVerification: -------------------------------------------------------------------------------- Verificationoftheproblemcarriedoutbythesupplier.Thismaybecarriedoutaspartoftheanalysisprocess,buttheresultoftheverifi
5、cationshouldbeclearlyidentified.Ifthesuppliercannotverifytheproblemorbelievethattheyarenotresponsiblefortheidentifiedissuethentheymustdetailthereasonswhyanddocumenttheresultsofanyanalysisthathasbeenundertakentosubstantiatethis. Onverificationoftheissue,thesuppliershouldcontacttherequestorand
6、acknowledgethatyouwillmeettherequiredtimescales.Ifyouhaveanynon-conformingpartsormaterialonhandorinprocess,contactCelesticasothatdispositioncanbeconsideredpriortoshipment.Thiswillimproveyourqualityconformanceandensureacceptanceoffutureshipments. D1.IdentificationofChampion/TeamFormation: --
7、------------------------------------------------------------------------------ ThekeypointinthissectionistheidentificationoftheSuppliercontact/championwhowillownthisissue.Theidentificationoftheteamisnotmandatory.Inclusionofthiselementisatthe
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