酒店前厅接待reception

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1、Unit2Reception入住登记的操作流程识别客人有无预定排房定价并完成入住登记记录确认付款方式完成相关手续建立相关资料表格房态住客房：OccupiedRoom空房：VacantandAvailableforSale当日离店房：Check-outRoom待修房：Out-of-order保留房：BlockedRoom支付方式许多酒店在接收付款时会声明：个人支票恕不接受（Personalcheckarenotaccepted）一般较为著名的国际通用信用卡：维萨卡/签证卡：Visa(VS)美国运通卡：AmericanExpress(AE/Amex/AX)万事达卡：Mas

2、terCard(MC)词汇黑名单：blacklist身份证：ID(identification)card服务费：servicecharge签名：signature住店凭证：voucher确认订单：confirmationnote未经预定直接抵店客人：walk-inguest提前退房表：UnexpectedDeparture延期退房表：ExtensionList听力对话1分钟重点句型Pleasesignatthebottomontherighthandside.MayIseeyourIdentification.Howwouldyouliketomakepayment?

3、MayIhavethehotelvoucher,please?I’mafraidthatthisisonlyaconfirmationnote,butnotavoucher.Isthereanychangeinthenumberofyourgroup?I’mafraidthatyourroomisnotquitereadyyet.Wouldyoumindwaiting,please?重点句型听力6分钟对话练习朗读课文情境对话情境对话AguestcomesuptotheReceptionDesk.Hehasbookedadoubleroomforfournightsaw

4、eekagobyCtrip.Nowhewantstocheck-in.Aguestentersthehotelyouserved.Hehasnoreservation.Unfortunately,alltheroomsareoccupieduntil6:00pm.Nowitis4o’clock.Trytomakethisdealsuccessfully.阅读理解TextAQuestionsListdifferencesbetweenStarsandDiamonds.DescribethecurrentsituationofStarratingsinChina.Isit

5、necessarytointroduceDiamondratingsintoChina?阅读理解TextBQuestionsExplainthefunctionofroomcategories.(Fromsupplierperspectiveandguestperspective.)WhatarethedifferencesamongPOV,OVandOF.(UseChinesetoanswer.)Whichonewillbethemostexpensive?Thankyou!