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1、技术资料一1.ThepromotionanddevelopmentofperformancemanagementprocessesbyHRcanmakeanimportantcontributiontoknowledgemanagement,byprovidingforbehavioralexpectationswhicharerelatedtoknowledge-sharingtobedefined,andensuringthatactualbehaviorsarereviewedand,whereappropriate,re
2、wardedbyfinancialornon-financialmeans.Performancemanagementreviewscanidentifyweaknessesanddevelopmentneedsinthisaspect,andinitiatepersonaldevelopmentplanswhicharedesignedtomeettheseneeds.Onestartingpointfortheprocesscouldbethecascadingofcorporatecorevaluesforknowledg
3、e-sharingtoindividuals,sothattheyunderstandwhattheyareexpectedtodosupportthosecorevalues.Knowledge-sharingcanbeincludedasanelementofacompetencyframework,andthedesiredbehaviorwouldbespeltoutandreviewed.Forexample,positiveindicatorssuchasthoselistedbelowcouldbeusedadab
4、asisforagreeingcompetencyrequirementsassessingtheextenttowhichtheyaremet.Thefollowingareexamplesofpositivebehaviorinmeetingcompetencyexpectationsforknowledge-sharing:lBeingeagertoshareknowledgewithcolleagues;lTakingpositivestepstosetupgroupmeetingtoexchangerelevantin
5、formationandknowledge;lBuildingnetworkswhichprovideforknowledgesharing;lEnsuringasappropriatethatknowledgeiscaptured,codified,recordedanddisseminatedthroughtheintranetand/orothermeansofcommunication.Hansenetal(1999)mentionedthat“atErnst&Yong,consultantsareevaluatedat
6、performancereviewsalongfivedimensions,oneofwhichistheir‘contributiontoandutilizationoftheknowledgeassetofthefirm’.AtBain,partnersareevaluatedeachyearonavarietyofdimensions,includinghowmuchdirecthelptheyhavegiventocolleagues.”2."T-group"standsfor"traininggroup,"whichi
7、snotaveryhelpfuldescription.Itisalsoreferredtoassensitivitytraining,groupdynamics,andgrouprelationstraining.T-grouphasthreeaims:lToincreasesensitivity-theabilitytoperceiveaccuratelyhowothersarereactingtoone’sbehavior.lToincreasediagnosticability-theabilitytoperceivea
8、ccuratelythestateofrelationshipsbetweenothers.lToincreaseactionskill-theabilitytocarryoutskillfulbehaviorrequiredbythesituation.Ina
