an application research of porter’s value chain in information systems

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1、AnapplicationresearchofPorter’svaluechainininformationsystems　　【Abstract】ThisessayaimstoexplainhowinformationsystemsandinformationprocessingaddvaluetothedifferentaspectsofHermanMiller’sbusinessbyusingPorter’svaluechain.Inaddition，byusingPorter’sfiveforcesmodeltoidentifycompetitiveforcestha

2、texistforHermanMiller，thestrategiesthatHermanMillerusedtorespondtothethreatsisbrieflydiscussed.　　【Keywords】Porter’svaluechain；informationsystems；fiveforcesmodel　　Porter’svaluechainhighlightsspecificactivitiesinthebusinesswherecompetitivestrategiescanbestbeappliedandwhereinformationsystemsa

3、remostlikelytohaveastrategicimpact.Itincludesprimaryandsupportactivities.AccordingtoPorter（Porter，1985），theleadingU.S.manufacturerofofficefurniture，HermanMiller，usesinformationsystemandprocesstoaddvaluetothedifferentaspects.　　Ininboundlogisticsofprimaryactivities，HermanMillerusesanewsemi-i

4、ndependentdivisionnamedSQAtofollowDellComputer'smodelofbuildingitsproductstoindividualizedorders.Completioninformationwhichincludesthefinalcostanddatecouldbeautomaticallycalculatedimmediatelywhentheorderwaswritten.Atthemeantime，thissoftwareensuredthatallpartsofanorderwereeitherinstockorqui

5、cklyavailablefromHermanMiller'ssuppliers.　　Intermsofoperation，HermanMilleradoptsaninnovativethree-dimensionaldesignsoftwarefordisplayingandArrangingclients'officeswhichisknownasz-Axis.Thesystemcouldautomaticallyorganizeproductiontomakesureallthepartsareassembledquicklyandcompletelyatthesam

6、etime，eveniftheywereproducedindifferentlocations.　　IntheperspectiveofoutboundlogisticsSQAfocusedonofferingsmall，growingbusinessesabasicchoiceofqualityfurnitureusingasimplifiedsaleandorderingprocesswhereorderswouldbeshippedquicklyandreliably.Thissystemcouldautomaticallyinformamanagertosolvi

7、ngtheproblemarisinginanypartofdeliverytoguaranteethefulfillmentoftheorderontime.Z-Axisevencheckedtheaccuracyandcompletenessoftheorderduringthedesignprocesssothat“wheninstallationoccurred，theSQAdealerswouldnotsuddenlyfindthatcriticalpartshadnotbeenordered”.　　Ac