rcca(c)根因分析

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1、问题根源纠正行动(RCCA)TrainingforPilotsandACEImplementationManagers©2002Pratt&WhitneyCanadaAllrightsreserved1益处BenefitsStandardizeinterventionatrootcausetopreventproblemsfromreoccurring标准化解决方法,从根本上防止问题重复出现执行ImplementationEight-stepprocessincludingtools八个步骤特征CharacteristicsDefineth

2、eproblem定义问题Analyzetheproblem分析问题Identifytherootcause确定根本原因Applymistakeproofing运用错误预防Overview概述©2002Pratt&WhitneyCanadaAllrightsreserved2Objectives目标page4Introduction简介page5RCCASteps步骤page18Conclusion结论page36Tableofcontents目录©2002Pratt&WhitneyCanadaAllrightsreserved3Object

3、ives目标Attheendofthismodule,youwillbeableto该单元学习完毕后,将能够:UseamethodthatwillenableyoutoeliminateturnbacksidentifiedthroughQCPC,equipmentdowntimesanddefectsinyourproductsandservices.使用方法来消除在在生产和服务中发生于QCPC，设备停机和缺陷的重复问题。Understandthe8stepsthatformtheRCCAprocess了解组成RCCA的8个步骤Knowwhe

4、ntouseit掌握何时运用RCCA。©2002Pratt&WhitneyCanadaAllrightsreserved4Introduction简介RépétableEfficaceEfficientMistakeProofing1.Define定义2.Measure衡量3.Analyze分析4.Improve改进5.Control控制CharteredteamProcessManagement过程管理SelectopportunitiesStandardWorkRootCauseAnalysisMapprocessCollectdata

5、SelectbestopportunitiesQCPC&MFASurveycustomersObjectives320%65%510%415%220%130%ProcessGFEDCBAHighMediumLowWhy?Why?Why?©2002Pratt&WhitneyCanadaAllrightsreserved5Whatisitusedfor使用目的?Correctaproblemmethodically系统地纠正问题:Bydeterminingitsrootcause通过确定根源Byapplyingthebestpossiblesol

6、utions通过应用最佳方案Preventaproblemfromrecurring避免问题重复出现:Byfollowingthrough跟踪全过程Bystandardizingthesolutions使解决方案标准化?Introduction©2002Pratt&WhitneyCanadaAllrightsreserved6Whendoweuse何时使用RCCA?Wehavearecurringproblem问题重复出现...Or或Wearenotsureofthecauses不能确定原因or或Theproblemisnotconstant

7、(itcomesandgoes)or问题不持续（时有时无）Wewanttotakethetimetosolvetheproblemonceandforall!我们需要花时间一次并彻底解决问题Introduction©2002Pratt&WhitneyCanadaAllrightsreserved7UTC目前的思想状态UTCCurrentMindsetWemustchangetheculture必须改变文化“Ihavenotimetoaddressrootcause,Imustmeetthedeliveryschedule!”“我没有时间查找根

8、源,我必须赶交付进度!”“Wehavebeendoingthisfor15yearswithnosubstantialimprovement,whyi