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1、TheDo’sandDon'tsofemailsBeforehittingthe"send"button,thereareafewthingstoconsider:ØIsmyemailtoolong?Trytokeeptheemailtoaboutonepagesothatreaderscanreadtheentiremailwithoutscrolling.Dospelloutpurposeoftheemailwithinthefirstparagraph.ØDidIincludetherightattachment?Titlethed
2、ocumentthatyouareattachinginawaythatiseasyfortherecipienttofindonceheorshedownloadsit.Beforesendingattachmentoflargefilesize,besureyouknowyourrecipient’smailboxcapacitytoavoidreturnedemails.ØAmIsayingitright?Foreachnewsubjectemail,itservesnoharmtowritesomegreetings!Howeve
3、r,ifyouarerespondingtoemailsoverthesametopic(forexample,ameetingdayandtime),greetingscanthenbeexcluded.Inyoursubjectline,writeanappropriateandspecificsubjectthatletstherecipientknowwhattoexpect.ØWoulditbebetterifIdon'tsendtheemail?Someissues,ifdealtwiththroughemails,mayre
4、sultinseriousconsequencesshouldmisinterpretationoccurs.Amongsomeoftheseissuesare:lDisciplinaryactionlConflictsaboutpersonalinformationlConcernsaboutfellowcolleagueslComplaintsWhenaconflictarises,trytoenditbyashortandsimplewrittenresponsefirst.Ifitdoesnotwork,itmaybebetter
5、todealwiththeunpleasantsituationbytalkingormeetinginperson.WhatisaMemo?Memocanbeusedasaformofcommunicationtosolveproblemswithinacompany.Inwritingamemo,oneshouldclearlystatehis/herpurposeatthebeginning,andrequesttheactionhe/shewantsattheend.PlanningforamemoDependingonthepu
6、rposeofyourmemo,thereareseveralwaystoprepareit:1.Toconveyroutineinformationorrelayingnews,considerapproachingyourmemothroughdirectplan.Itstartsoutbystatingthemostimportantpoints,andmovestosupportingdetails.2.Whenyouneedtoarouseinterestsinyourreaders,theindirectplanmaybeus
7、ed.Itmakesanappealorspewsoutevidencefirstandarrivesataconclusion/actiontobetakenbasedonthesefacts.1.Whenrelayingbadnews,acombinationapproachcanbeusedforthebalancedplan,asitcombinesinformationandpersuasion.PartsofaMemoHeading-generallyitfollowsthisformat:TO:(readers'namesa
8、ndjobtitles)FROM:(yournameandjobtitle)DATE:(completeandcurrentdate)SUBJECT:(whatthememoconcerns)
