商务沟通与技巧outcome2

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1、-ReportonCustomerCareStrategyinSamsungPreparedfor:EacoCandidatename:PengZiweiGradeandClass:InternationalbusinessClass6StudentNumber:20125644----TableofContents1.0Summary.....................................................................................32.0Intr

2、oduction................................................................................33.0Procedures...................................................................................34.0Findings.................................................................

3、......................44.1Customercarestrategy.............................................................44.1.1IntroductionofSamsung4.1.2Samsung’sBusinessPrinciple4.1.3IntroductionofSamsung’scustomercarestrategy4.2Customercaresystems...........................

4、...................................44.3Customercarestandard............................................................64.3.1Environment4.3.2Customer4.3.3Employee4.3.4Community4.3.5Supplier4.4TheresearchofSamsung'scustomerfeedback.........................75.0Eva

5、luation........................................................................................76.0Conclusion........................................................................................87.0Recommendation...............................................

6、..............................88.0Reference..........................................................................................99.0Appendices.......................................................................................10----1.0SummarySamsungGroup

7、isaSouthKoreanmultinationalconglomeratecompanyheadquarteredinSamsungTown,Seoul.Itcomprisesnumeroussubsidiariesandaffiliatedbusinesses,mostofthemunitedundertheSamsungbrand,andisthelargestSouthKoreanchaebol.Recently,itsGalaxyS4andNoteIIIbecomepopularwithsomanyyoun

8、gpeople.Butmostofitselectricproductshaveproblemseasily.ThecustomersarecuriousaboutSamsungasaworldwidecompanyhowtosolvecustomerservices.Andwhatthecustomercarestrategyi