GB-T19580-2004 卓越绩效评价准则

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1、ICS03.120.10A02(rj黔中华人民共和国国家标准GB/T19580-2004卓越绩效评价准则Criteriaforperformanceexcellence2004-08-30发布2005-01-01实施中华人民共和国国家质量监督检验检疫总局发布中国国家标准化管理委员会GB/T19580-2004目次前言·····。。··。。·············，···，·，······················，·····，·····。································

2、·············，一m引言·····················································，···，，，。························，·，······················⋯⋯N1范围···············································，···················································。···········⋯⋯12规范性引用文件·

3、···········，··················································································⋯⋯13术语和定义············································，······························............................14评价要求························1················，···

4、··························，··，························⋯⋯14.1领导··············，·，·······，·················，··，·，，·，·，-·························，，························⋯⋯14.2战略·······················，······························............................

5、.............................24.3顾客与市场················，···················································································一34.4资源············································································································⋯⋯44

6、.5过程管理················..................................................................................·一64.6侧量、分析与改进··································，，，，····‘······················................................64.7经营结果······，······，，·，，·。···。。·‘】·，，···

7、·························，，，，，甲，···。··，，】·，···，·····一7GB/T19580-2004月i吕本标准由国家质量监督检验检疫总局质量管理司提出。本标准由全国质量管理和质量保证标准化技术委员会(sAC/TC151)归口。本标准由中国标准化研究院负责起草。本标准起草单位:中国标准化研究院、中国质量协会、北京工业大学、中国人民大学、北京科立特管理咨询公司、上海质量管理科学研究院、上海三菱电梯有限公司、宝钢集团、海尔集团。本标准主要起草人:陈志田、李仁良、岳刚、吕青、韩福

8、荣、焦叔斌、张晓东、金国强、王俊、王国清、张少君。GB/T19580-2004引言为了引导组织追求卓越绩效，提高产品、服务和经营质量，增强竞争优势，促进经济持续快速健康发展，根据《中华人民共和国产品质量法》、国务院颁布的《质量振兴纲要》的有关规定，特制定《卓越绩效评价准则》。本标准参照国外质量奖的评价准则，结合我国质量管理的实际情况，从领导，战略，顾客与市场，资源，过程管理，测量、分析与改进以及经营