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时间:2019-01-13
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1、资料原有教学模式教案课程名称:酒店英语听说总素质学分:3总学时:48(理论学时:24;实践学时:24)课程类别:□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师:所属单位:文法与外语学院职称:副教授授课专业:酒店管理授课班级:酒店管理1501班、.资料UnitOneRoomReservationService章/节题目UnitOneRoomReservationService学时14教学目标1)Befamiliarwiththeformalitiesofmakingreservatio
2、n;2)BeabletointroducesomeinformationabouttheFrontDepartment;3)Learnhowtomakeareservationfortheguest.教学方法GroupDiscussion;refined-choseninstruction;ListeningandOralpractice;教学内容及进程一、课堂检验(包括提问、讨论、随堂测验等)备注栏:时间安排、教学方法、举例、案例、新增内容填写等1.提问:(1)Whatisthehotel?2.讨论:(1)Whatkindofs
3、ervicescanyougetifyouliveinahotel?(2)Whatisthemostimportantproductinahotel?(3)Whatistheclassificationofthehotel?(4)AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Canyoudescribeit?二、精讲内容(包括①要点、重点、难点;②互动设计;③板书设计)1、要点:(1)Ahotelisatemporaryhomeforpeoplewhoare
4、traveling.(2)Inahotelthetravelercanrestandhasaccesstofoodanddrink.Thehotelmayalsoofferfacilitiesforrecreation,suchasaswimmingpool,agolfcourse,orabeach.(3)Accommodationisthemostimportantserviceinhotel.Alloftheotherservicesaredesignedtoaccommodatethetraveler.(4)Asyoukno
5、w,therearemanykindsofhotelsinmodernsociety.Accordingtothegueststheycaterto,thehotelcanbedividedintocommercialhotel,conferencehotel,resorthotel,residentialhotel,economyhotel(budgethotel).(5)AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Thissystemputstheto
6、photelsasthefive-starhotels,.资料withotherreceivingfromfourtoonestar.Thedifferencebetweenhotelsisthequalityofequipmentandfurnishingsandservicestheyofferarealsoamatterofprimeimportance.(6)WhatistheimportanceofFrontOffice?theFrontOfficeisthemostvisibleareainhotel.Ithasthe
7、greatestamountofguestcontact.It’sthehotel’snervecenterandaliaisonbetweentheguestandthehotel.TheFrontOfficeisthefocusofguestrequestsforinformationandservice.Itistheprofitcenterofroomsales.(7)WhatisthemajorfunctionsofFrontOffice?1)tosellguestrooms2)toprovideservicessuch
8、ashandlingmails,telegramsandmessagesforguestsandprovidesomeinformationtoguests.3)tocoordinateguestservices.complaints.4)toch
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