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1、Uint5II.BasicListeningPracticeW:Iboughtacamerafromyourstore.Here’smyreceipt.Iknowit’sjustwarrantyperiod,butthecamerahasn’tworkedproperlyforsometime,andnowit’snotfocusingatall.M:We’resorryyou’vehasproblemwithoneofourcameras.Itseemsthatthecamerahassufferedsomedamage,butyou’vebeenaregularcus
2、tomer,andwe’dliketolookafterthisproblemforyou.I’lljustgiveyouareplacement.Q:Whatwillthemando?W:We’reuprightallourstaffequipment,andwe’llneed50laptopsare1stofnextmonth.InthepastI’vealwaysfoundofyourpricestothebest.M:You’rerightaboutthat,wedohavethelowestpricesinthecountry.We’dbegladtofilly
3、ourorder.Justsendmethespecsforeach,andI’llsendyouaquotethatI’msureyouwilltake.Q:Whatdoesthemanmean?W:Weordered50fromyourcompany,butontheinvoiceIseethere’sanextrachargeforshopping.Ithoughtshippingwasincludedinthequote.M:Shippingisincluded;theremustbeamistakeontheinvoice.I’llstraightenonthe
4、mistakeandsendyouanewinvoice.Q:Whichofthefollowingistrue?M:Thiswasstime-sensitivedocument!There’snopointindeliveringitthreehourslate!W:I’msorry,sir.PerhapsIcouldconnectyoutoourcomplaintsdepartmentifyouwishtotakeitfurther.Q:Whatistrueofthedocument?M:Wewereverysurprisedtoreceivesuchbadservi
5、cefromacompanywe’vedonebusinesswithinthepast.Sonowwehavethisproblem,andI’dliketoknowwhatyou’regoingtodoaboutit.W:Ithinkthisistheresultofabreakdownincommunication,andweneedtolookatourcommunicationmethodsbothinternallyandexternally.Obviouslywewanttokeepourclientshappy,andunfortunatelywe’vef
6、allenshortthistime.I’mheretomakesureitwon’thappenagain.Q:Whatisthereasonoftheproblem,accordingtothewoman?Keys:1.C2.D3.A4.B5.CIII.ListeningInTask1:AttendingaBusinessReceptionChris:I’vebeenlookingforwardtothisreceptionforweeks.Ican’twaittogetsureofmyownleads.Youknow,startmakingnewconnection
7、s.Nora:Smartthinking.Butwhatareyougoingtodowithallthosebrochures?Chris:Thepartyendsattwo,IfigureIcanhavethemalldistributedbyone-thirty,Nora:No,no,no,no.Letmeclueyouin.Thosebrochureswillmakeyoulooklikeagreenhand.Chris:WhatshouldIdothen?Nora:Handoutbusinesscards.That’
