【6A文】酒店前厅英文培训-PPT.ppt

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1、FrontOfficeDept.Members:向文莉、胡尚豆、陈敏、蒋敏、刘雨露、黄春敏、王冰涵Chp7DialogChp2ThedefinitionoftheF.O.Chp3ThestatusoftheF.O.Chp5ThestructureoftheF.O.Chp6ThefunctionofeachdepartmentChp4ThemaintaskoftheF.O.CONTENTSChp1ThespecializedwordsaboutF.O.Chapter.1Thespecializedwordsa

2、boutF.O.TRANSITIONPAGE(F/O)FrontOffice前台TrainingD.培训部(F/B)FoodandBeverageD.餐饮部(HSKP)Housekeeping客房部PurchasingD.采购部RecreationD.康乐部(ENG)EngineeringD.工程部(SEC)SecurityD.保安部HumanResourcesD.人力资源部PublicRelationsD.公关部SalesD.销售部Departmentsaunaattendant桑拿服务员swimming

3、poolattendant游泳池服务员beautician美容员barber/hairdresser理发员masseurmasseuse按摩员presser熨烫工washer洗涤工deliveryboy/mail客衣收发员salesclerk销售员financialcontroller财务经理chiefaccountant财务主管accountingclerk总帐报表员payable/receivableclerk往来结算员propertycontrol财产核算员costcontrol工资核算员purcha

4、singmanager采购经理foodstoreroomsupervisor食品采保主管foodbuyer食品采购员foodreceiver食品验收员……Thepositionnamevoucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房…perthousand千分之…spare(形)多余的postpone

5、(动)延期cancel(动)取消traveler’scheque旅行支票pay(动)付款fill(动)填写administration管理、经营Commonwordsnote纸币registrationdesk入宿登记处lobby大厅identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbo

6、oking超额订房…percent百分之…accountingdesk帐务处groundfloor(英)底，层，一楼firstfloor(英)二楼，(美)一楼secondfloor(英)三楼，(美)二楼Commonwordsstrawberry草莓lotusroots莲藕apple苹果mango芒果plum梅子grapefruit西柚guava番石榴longan龙眼pomelo柚watermelon西瓜honey-melon蜜瓜date枣子papaya木瓜cherry樱桃pear梨grape葡萄peach

7、桃子pineapple菠萝banana香蕉FruitsMoreinformationdesk问讯处receptionoffice接待室newsstand售报处postalservice邮局服务处shop小卖部bar酒吧间lounge休息厅roofgarden屋顶花园billiard-room球房dining-room,dininghall餐厅cloak-room行李房/存衣处basement地下室boutique精品商场lobbylounge大堂吧executivelounge行政酒廊cellar地窖bro

8、omcloset杂物室Keysentencepatternsgreetingguests:1.goodmorning,sir.welcometoourhotel.2.verygladtohaveyouhere.3.it'snicetohaveyoustaywithusagain.receptingguest:1.CanIhelpyou?MayIhelpyou？WhatcanIdoforyou？2.doyouhav