上海港口局港航服务流程再造研究

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1、上海海事大学硕士学位论文上海港口局港航服务流程再造研究姓名：程亮申请学位级别：硕士专业：企业管理指导教师：顾亚竹20060601ABSTRCTBusinessProcessReengineeringisakindoftheoryaboutenterpriseadministrationputforwardbyProfessorHammeretc．fromMassachusetlsInstituteofTechnologyofU．S．A．in1990．ByrightofitsradicalideaandfundamentaltransfOrmthi

2、stheorybecamethefocustowhichAmericaandEuropeeventhewholeworlddrawattentionatonce，influencingthebusinessadministrationandpublicadministrationdeeply．WiththeintensifyingofworldCompetition，theenterprisesfeelmoreandmorepressurethatcomefrOmthemarket．Foracquiringthecompetitionadvant

3、age，moreandmoreenterprisesthrewthevisiontoBusinessProcessReenginee—ng(BPR)．BPRchangesthemanagementmodebasedondividingworkandlarge—scaleindustrializationproduce，changesthoroughlycurrentoperationprocess，rebuildingtheorganizationconstruction，soastoachievedramaticimprovementincos

4、t，quality,serviceandefficiencywhicharecrucialelementsforassessmentofenterprise‘ssuccess．Astotheportauthorityofshanghai，itisthesubjectdeservingtobestudiedforevertooptimizetheservicemodeandimprovetheefficiencyofportservice．Withthedevelopmentofinformationtechnology,economyandcul

5、turetheportservicemodeandconcepthavebeenchangingcorrespondingly．AndSingaporeandHongkongaregoodexamples．In2005，theportofshanghaihasrangedasNo．1intheworldandbeenmarchingforthegoalofinternationalshippingcenter．However,therearemanyproblemsintheserviceofshanghaiauthority,suchasinf

6、ormationdiversity,chaoticresponsibility,organizationossificationandprocessstoppageThisrequiresShanghaiHarbortopaycloseaffentiontotheopportunityandlookforahigh-efficientnewmodeofthinkingandneworganizationalprinciple，thatis“therebuildofprocessofportservice”．Onthebasisofrecommen

7、dingtheBPRtheory,ThispaperhasanalyzedthesubjectproblemexistinginthepresentserviceprocessofShanghaiHarborAndaccordingtotheideathatservethegeneralpublic，thepaperhasmadeuseofthebasicthoughtofBPRtocarryonthinkinganddiscussionsaboutthereengineeringoftheportserviceprocessChengIiang

8、(BusinessManagement)DirectedbyProfessor鱼UY垦ZbUKeywords：informationin