咨询培训-标杆与帕累托图

《咨询培训-标杆与帕累托图》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、EvaluatiIssueMeasureonandAnalysismentPrioritizationTrainingforConsultantsUnit5BenchmarkingandParetoAnalysisFoundationalToolsandTechniquesFN:05-BENCHMARKINGANDPARETOv2:5-1IntroductiontoBenchmarking•Benchmarkingisatoolusedtomeasureanorganization’sprocessesandpracticesagainstthoseofotherorganizati

2、onsinordertoidentifyopportunitiesforimprovement.•Benchmarkingcanbebetweendifferentdepartmentsoraffiliateswithinacompany,withinanindustryoroutsideanindustry:•Comparisonswithinthecompanylookfortopperformersorfacilities;•Comparisonswithintheindustrylookformarketleaders;•Comparisonsoutsidetheindust

3、rylookforgloballeadingpractices.•Benchmarkingisoftendonecollaboratively,meaningtheorganizationsincludedinthestudyagreetoshareinformationaboutthemselvesviaaquestionnaire.However,benchmarkingcanalsobedonewithoutcollaborationifgoodthirdpartydataisavailable.FN:05-BENCHMARKINGANDPARETOv2:5-2Stepsfor

4、ConductingBenchmarkingStep1:Determinewhatmeasurestobenchmark.ThinkabouttheIdentifyBenchmarkingprocessesinvolvedwiththerootcauseandtheproductsandMeasure(s)outputsfromtheseprocessesStep2:Decidewhatorganizationstobenchmarkagainst.LookforIdentifyBenchmarkingworldclasscompaniesorleadersintheparticul

5、arfunctionalTarget(s)areayouareconcernedwithStep3:EvaluatethevariousdatasourcesavailabletoidentifythoseDetermineDataCollectionwhichwillprovidethemostaccurate,comprehensiveandMethodandCollectDatatimelyinformationonanongoingbasisStep4:UsethedatathatiscollectedtodeterminehowmuchcurrentDetermineCom

6、petitiveperformancefallsshortoftheorganization(s)beingGapbenchmarkedagainstStep5:AttachafinancialvaluetothecompetitivegapandusethisasProjectFuturepartoftheinitialbusinesscaseforchangePerformanceStep6:SharetheresultsofthepreviousstepsinordertoshowthatanCommunicateFindingsissueexistsandresetperfo

7、rmanceexpectationsFN:05-BENCHMARKINGANDPARETOv2:5-3BenchmarkingExampleIssue:ShippingandHandlingcostsaretoohighduetoaninefficientwarehouselayoutStep1:Appropriatemeasuresinclude:linespicked/person/hour,AverageIdentifyBenchmarkingtra