《精美键盘ppt模板》PPT课件

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2、therslides.TableofContents제1장.조사개요I.조사의목적II.조사설계III.응답자특성제3장.기관전체분석국민건강보험공단전체PCSI결과전체PCSI속성Impact분석제2장.결과요약및결론국민건강보험공단고객만족도조사결과요약KeyFindings제4장.평가업무유형별분석제4장.평가업무유형별분석연금/보험금지급전체PCSI결과PCSI구성모형별결과연금/보험금지급PCSI속성Impact분석세부품질항목별분석동일기관유형대비CS강약점(포트폴리오분석)고객의소리(VOC)업무2.연금/보험금지급징수전체PCSI결과PCSI구성모형별결과

3、징수PCSI속성Impact분석세부품질항목별분석동일기관유형대비CS강약점(포트폴리오분석)고객의소리(VOC)업무1.징수DiagramTitleThemeGalleryisaDesignDigitalContent&ContentsmalldevelopedbyGuildDesignInc.TitleThemeGalleryisaDesignDigitalContent&ContentsmalldevelopedbyGuildDesignInc.TitleThemeGalleryisaDesignDigitalContent&Contentsmalldevelope

4、dbyGuildDesignInc.DiagramThemeGalleryisaDesignDigitalContent&ContentsmalldevelopedbyGuildDesignInc.TitleAddyourtextThemeGalleryisaDesignDigitalContent&ContentsmalldevelopedbyGuildDesignInc.준정부기관고객만족도수준의과학적측정및진단준정부기관의고객중심경영및대국민서비스개선고객만족도조사목표고객만족도조사과제고객만족도조사목적’07년준정부기관의객관적인고객만족도수준및개선추이분석고객

5、만족도조사설계실사관리및분석결과Feedback및CS혁신활동지원준정부기관고객만족도수준종합진단평가를통한고객만족경영마인드확산과고객중심의서비스구현준정부기관의서비스품질경쟁력향상준정부기관간의경쟁을통한서비스질적수준의향상’07년준정부기관의고객만족도제고고객지향적업무프로세스마련CycleDiagramTextTextTextTextTextCyclenameAddYourTextDiagramTextTextTextAddYourTitleTextText1Text2Text3Text4Text5AddYourTitleTextText1Text2Text3T

6、ext4Text5TextTextDiagramConceptAddYourTextTextTextTextTextTextTextDiagramAddYourTextAddYourTextAddYourTextAddYourTextAddYourTextAddYourTextAddYourTextAddYourText개념결과분석및고객만족지수보고서작성개념주요내용전산처리결과표고객만족지수보고서준정부기관고객만족도조사분석소프트웨어조사자료를분석하여PCSI산출및고객만족지수보고서를작성함기관별고객만족도지수산출(PCSI)CS개선요소분석기관별고객만족도조사

7、결과보고서작성조사결과Feedback및기관CS혁신활동지원주요내용고객만족경영현황진단표피드백워크샵핵심개선과제CS액션플랜CS커뮤니티컨퍼런스CS수준별교육우수사례집등고객만족경영현황에대한자가진단(Self-Test)을실시하고,이를고객만족도조사결과와비교하여고객만족도제고를위한핵심개선과제를도출함또한기관의CS개선활동에대한지원을위해CS액션플랜수립을지원하며,CS커뮤니티구성등을통해다양한벤치마킹의기회를마련함기관별고객만족경영현황자가진단(Self-Test)실시조사결과피드백워크샵진행CS액션플랜수립지원