客服部管理手册-客服流程 岗位职责 工作制度 电话接听

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1、薇袁膀螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃

2、蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁

3、莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅

4、聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇

5、罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁

6、袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿

7、莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆肈莂蚁蕿羄莁莁袄袀羈蒃蚇螆羇薅袂肅羆芅蚅羁肅莇袁袇肄蒀蚄螃肃薂蒆膁肃莂蚂肇肂蒄薅羃肁薆螀衿肀芆薃螅聿莈螈肄膈蒀薁羀膇薃螇袆膇节薀螂膆蒅袅螈膅薇蚈肇膄芇袃羃膃荿蚆衿膂蒁袂螄芁薄蚄肃芁芃蒇罿芀莆蚃羅艿薈蒆袁芈芇螁螇芇莀薄肆芆蒂蝿羂芅薄薂袈莅芄螈螄莄莆薀肂莃葿螆