Session 15 Housekeeping： Laundry Service

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1、Session15Housekeeping:LaundryServiceAntonyPPT模板下载：www.1ppt.com/moban/ObjectivesAfterlearningthissession,youshouldbeableto:memorizethetermsandexpressionstolaundryserviceknowhowtopickupguest’slaundry,explainlaundryserviceandhandlelaundrydamageknowthebasicstepsoflaundryservicehaveabilitytocommuni

2、catewithguestsbyrelatedsentencepatternaboutlaundryserviceskillfullyVocabulary•laundryn.洗衣店;要洗的衣服•ironv．熨烫•dry-cleanv．干洗•hand-washv.手洗•starch[stɑ:tʃ]v．给（衣服等）浆，浆硬•stitch[stitʃ]v．缝缀•mendv．修补，缝补;修理•runv.褪色•colorfast[`kʌləfɑ:st]a．不褪色的•shrinkv.收缩；萎缩；缩水•laundrymann.洗衣工•maidn.女仆;侍女;服务员•valet[`vælɪt]n旅馆中替客

3、人洗烫衣服的人员•laundryservice洗衣服务•expressservice快洗服务•washingn洗涤；水洗•dry-cleaningn干洗•ironingn熨烫•mendingn缝补•hand-washingn手洗•ironingboard熨烫板•dryer烘干机•detergent[dɪ'tɜːdʒ(ə)nt]洗衣粉•hanger衣架•laundrycart洗衣推车•alaundryworker洗衣工•laundryroom洗衣房•iron熨斗•washingmachine洗衣机•turkishtowel浴金•indemnity[ɪn`demnɪti]n．补偿；赔偿Matc

4、htheEnglishexpressionsinColumnAwiththeirChinesetranslationsinColumnB.ColumnAColumnB1.blouseA.西裤2.pajamasB.睡衣3.stockingsC.毛衣4.socksD.T恤衫5.trousersE.短裤6.skirtF.短袜7.tieG.夹克8.sweaterH.女衬衫9.shortsI.领带10.vestJ.围巾11.T-shirtK.短裙12.scarfL.背心13.jacketM.长袜BasicStepsofLaundryService1)Laundrymancomestotheguest

5、roomtocollectslaundry.2)Guestfillinthelaundrylist.3)Afterlaundry,clotheswillbedeliveredtotheguestroom.DetailedProceduresofLaundryService(1)Putthelaundryform&laundrybagintheguestroom(2)Checkupthenumberoftheguest’sclotheswiththelaundryform(3)Makeclearwhetherthereissomethingremainedintheclothes(4)Ifs

6、omethingiswrongwiththeclothes,confirmitwiththeguestandwriteitinthelaundryform(5)Sendtheclothestothelaundryanddeliverthebilltothecashier(6)Sendtheclothesbacktotheguestroomby12:00thenextday,ifurgent,accordingtothetimeinthelaundryform(7)IftheguestisnotinorDND,leaveamessagewiththephoneNo.tohim(8)Ifthe

7、guestisnotsatisfied,complaintscanbeacceptedwithin24hoursProcessofLaundryServiceOperatinganeffective“on-premiseslaundry”isamulti-stepprocessCollectingSortingWashingDryingFinishing/FoldingDeliveringDirtylinenandter