E-government and the transformation of public administrations in EU

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1、DocumentodeTrabajo2005-01FacultaddeCienciasEconómicasyEmpresarialesUniversidaddeZaragozaE-governmentandthetransformationofpublicadministrationsinEUcountries:BeyondNPMorjustasecondwaveofreforms?LourdesTorresVicentePinaSoniaRoyoDptofAccountingandFinanceUniversityofZaragozaZaragoza(Spain)e-mail:vpina

2、@unizar.es;tel.+34976761798;fax.+34976761769Acknowledgements.ThisstudyhasbeencarriedoutwiththefinancialsupportoftheSpanishNationalR&DPlanthroughresearchprojectSEJ2004-0791-ECONABSTRACTTheadoptionofweb-basedtechnologiestodelivergovernmentserviceshasbecomeaglobaltrendinpublicadministration.E-governm

3、entinheritstheadministrativereformpoliciesinspiredbyNewPublicManagement(NPM)reformsimplementedthroughouttheEUoverthepasttwentyyears.However,e-governmentaimsatgoingbeyondNPMreforms,sinceitsgoalistotransformtherelationshipsbetweenthepublicsectorandsocietyandtoexplorenewchannelsofservicedelivery.Thec

4、onstructionandmanagementofwebsitesisbecominganessentialelementofmodernpublicadministration,butlittleisknownabouthowtheseinitiativesarebeingimplemented.Giventhesubstantialinvestmentintimeandotherresourcesingovernmentalonlineinitiatives,itisessentialtobegintoevaluategovernmentalWebsiteinitiativesint

5、ermsofqualityandeffectiveness.Theobjectiveofthispaperistostudythedevelopmentofe-governmentinitiativesatregionalandlocallevelintheEUthroughtheopinionofthoseagentsdirectlyinvolvedintheprojects.DTECONZ2005-01:L.Torres,V.PinaandS.Royo1.IntroductionTheadoptionofweb-basedtechnologiestodelivergovernments

6、erviceshasbecomeaglobaltrendinpublicadministration.Inthesamewayasinthe1990stherewasglobalpressureforintroducingNewPublicManagement(NPM)reformsinthepublicsector,globalizationiscreatinganofferofinteractiveinitiativesanddemandsinnationalpublicadministrationswhichareputtingpublicbureaucraciesworldwide

7、underpressuretochangeandinnovatethewayinwhichtheirbureaucraciesrelatetocitizens.E-governmentinheritstheadministrativereformpoliciesinspiredbyNPMreformsimplementedthroughouttheEUoverthepasttwentyyears,whichadvocat