毕博知识管理服务战略咨询报告knowledgemanagementservices[英文版]

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1、KnowledgeManagementServicesBearingPoint,KM-Service,Berlin©2002BearingPoint,Inc.AgendaBearingPointinGermany,SwitzerlandandAustriaKnowledgeManagementbusinessdriversandbenefitsTheBearingPointKM-ServiceOurApproachExample©2002BearingPoint,Inc.BearingPointhasofficesina

2、lltheimportanteconomiccentresEmployees>3.000EmployeesKMService:>250inD,A,CH(Germany,Austria,Switzerland)Turnover:ca.0,5bill.EuroOfficesin13citiesHamburgKölnFrankfurtMannheimStuttgartMünchenLeipzigBerlinDüsseldorfZürichGenfWienGraz©2002BearingPoint,Inc.„KPMGisthe

3、leadingfirminKnowledgeandDocumentManagement“BillGates(Comdex2000)KnowledgeManagementBusinessDriversandBenefits©2002BearingPoint,Inc.AccordingtoIDC,poorlymanagedknowledgewillcosttheFortune500companiesabout$25billionin2002!©2002BearingPoint,Inc.TheKnowledgeSocietyR

4、aisesNewChallengesInformationOverloadStructuralComplexityAccelerationOnlyafractionofavailableinformationcanbeabsorbedandconsidered„InformationOverload“reducestheabilitytoprocessanduseavailableinformationBottomline:thekeyistofindoutwhatisimportantValuechainsincrea

5、singlycrossgeographicalandorganisationalboundariesCommunicationandco-operationmustbepossibleindistributedsystemsShortendchangecyclesaffectnotonlymarketsbutalsocompaniesthemselvesInternalstructuresmustadaptquickerProcessesshouldhaveaflexibledesign©2002BearingPoint

6、,Inc.PeopleSearchingforinformationoftenleadstofrustrationInabilitytomanageinformationfloodIncreaseinmultitaskingandinterruptionsatworkTheseChallengesLeadtoSpecificProblemsTechnologyUncontrolledsystemsgrowthNewgenerationofinformationsilosIncreasing„TotalCostofOw

7、nership“OrganisationUncontrolledstructuralgrowthOrganisationaluncertaintyRe-inventingthewheelagainandagainRisksinTransformingintoaKnowledgeSociety©2002BearingPoint,Inc.IntellectualCapitalEvaluationofHumanCapitalManagementofideasAdministrationofintellectualproper

8、ty...ProcessKnowledgeInnovationmanagementMethodologiesValuechainsBenchmarking...e-BusinessCollaborativeCommerceKnowledge-basedCRM...InformationManagementInform