酒店保险索赔制度

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1、Objective目标：Toensurethathotelexposureifanyisminimized.确保酒店的风险损失降至最小。Procedure程序Thefollowingstepsmustbestrictlyfollowedtoensurethattheexposureofliabilityonthehotelareminimized:-应严格执行以下步骤，确保使酒店责任减到最小：1.Regardlessofthecircumstances,NEVERadmitliabilityordiscussresponsibilityforanyincidentinvolvin

2、ganythirdparties;有第三方在场的情况下，不得承认和讨论关于任何事故的责任。2.DocumentinchronologicalorderexacthistoryintheLoss&IncidentReport*.Photographstobeenclosed,ifnecessary.遗失及事故报告按发生的年月日顺序归档，如有需要还应附上相关图片。3-Collectcontactdetailsfromwitnesses(ifapplicable);收集证人详细联系资料(如果可行)4.ReporttoPublicSecurityBureau(PSB)viatheSecu

3、rityManager,ifthelossinvolvedsuspiciouscrimesincludetheftandmaliciousdamage;如果遗失涉及到盗窃或恶意破坏，应通过保安经理，上报公安局。5・Donotdisturbthesceneofthelossuntilapprovalhasbeenobtainedfromtheinsurerorclearancefrommanagement;不得破坏事故现场，直到获得保险公司的批准或是管理层的清除命令。6.Loss&IncidentreportsmustbefurnishedtoGM/EAM/DoFBS/Securi

4、tyManagerwhendulycompeted.遗失及事故报告必须于妥当完成后上呈总经理、酒店经理、财务总监、保安经理。7.Takeapassiveapproach.Donotpublishpubliclythecauseofanoccurrencewithoutconsultingourlegaladviser.未经法律顾问的指导，不得主动公开宣布事件的起因。WHATTODOINANEMERGENCY紧急情况下处理方法Anyincidentfallingintoanyoneofthefollowingcategoriesshouldbereportedimmediately

5、toWendellCouchintheRiskManagementDepartmentandLizCollinsonintheLegalDepartment.发牛如下任何事故时，应即刻上报总公司风险管理部WendellCouch以及法律部LizCollinson.>RapesorSexualAssaults强奸或性侵犯>AggravatedAssaultsofGuests,Inviteesoremployeeswhichresultofphysicalinjury对客人、被邀请者、员工恶性攻击造成的身体伤害>DeathofGuest,InviteesorEmployees客人、被

6、邀请者、员工的死亡>Drowningorotherpoolincidentsthatresultinquadriplegicorparaplegicinjuries溺水或其它泳池事故造成四肢瘫痪或截瘫的损伤>FireorNaturalDisastersresultinginmajorpropertydamage,severeinjuryordeathtoguest(s)oremployee(s)火灾或自然灾害导致主要财产损坏、严重破损或客人、员工死亡>TheftofIHGorguestpropertywithavaluegreaterthan$25,000.00IHG或客人财物失

7、窃，其价值不低于$25,000.00.>Anyemployeefidelityclaim任何员工的忠实保险索赔>AnyotherincidentthatcouldresultinmajorfinanciallossoradversepublicitytothehotelorIHG.任何对酒店或IHG造成严重财产损失或不利公开的事件INSURANCECLAIMNOTIFICATIONBYFINANACEDEPARTMENT财务部保险索赔通知1・NotifytherelevantIn