酒店总台接待英语

《酒店总台接待英语》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、（一）客人护照相关问题询问1Goodmorning/afternoon/eveningSir./Madam,Doyouhavereservation?（Doyouhaveareservation?）早上／下午／晚上好，您有预订吗?2Excuseme?Wouldyoupleaseshowmeyourpassport?(MayIhaveyourpassport,please?)请出示你(们)的护照。3Didyoubookasingleroomoradoubleroom?（Whichkindofroomwouldyouprefer,singleroomordoubleroom?）您订的是单间

2、还是标间呢？4Forhowlong?/Howlongwillyoubestaying?/howlongdoyouintendtostay?(Howmanynightsdoyouwanttostay?)Datetodate.您打算住多久／您住几天?从月日到月日。5Howmuchdidyoubookthekindofyourroom?￥(RMB)pernight.您订的是哪种价位的房间？人民币：元／间.夜6Sorrysir.／madam,IamofafraidthatIdidnotlookthroughyourreservationlist.Wouldyoutellmehowdoyouma

3、keyourreservationsuccessfully?对不起，我现在暂时还没有查到您的预订，可以告诉我您是通过哪种方式预订的吗？(1)Couldyoutellmethetelephonenumberorthenameofyourfriend,Ifthisreservationmadebyfriends.如果是朋友订的房间，可以告诉您朋友的电话和名字吗？⑵Couldyoutellmethenameofyourcompany?如果是公司帮您订的房间可以说下您公司的名字吗？⑶Couldyoutellmethenameofreservationagencyontheline?如果是通过网

4、络公司预订的，请告诉我订房公司的名字。⑷Couldyoutellmethetravelagency’snameandthecall.如果是通过旅行社订的可以告诉我是哪个旅行社和电话吗？⑸Pleaseshowmetheconfirmationnoticeortheconfirmationmessagebyphone.您可以把您的订房确认单或者是订房确认短信给我看看吗7⑹Youbookedthistyperoomfornosmoking,isthatright?您订的是无烟房，对吗？⑺Wouldyouliketogoandseetheroomyoubooked?Thebellmanwill

5、showyoutheway.您需要参观一下您预订的房间吗？我们这边行李生会陪同您上去。⑻Howdoyouthinkaboutthatroom?Andwouldyouliketoseeanotherone?您觉得您刚才看的房间满意吗？还需要看看其他的房间吗？⑼Wecangiveyouaspecialpercentofpriceoffforyouvisitedroom.我们可以给您刚才参观的房间给您打个折。（二）客人护照相关问题询问⒈Pleaseshowmeallyourpassports.Thanks!请出示所有人的护照，谢谢！⒉Yourvisaisresidencepermitforf

6、oreigner,right?wouldyoutellmethevaliddate?请问您所持护照是长期居留签证吗？可以告诉我您的签证有效期是哪一天吗？⒊CouldyoutellmethelatestdayyoucomeinChina?请问您最近一次入境是什么时候？⒋Pleasewaitforamoment.Wearescanningyourpassports.请你们稍等，我们需要扫描你们的证件。⒌Excuseme?Sir/madam,becausethepersonalinformation-sendingsystemdoesnotworkandwedidnotpreserveyou

7、rinformation.Wouldyoumindweusingyourpassportagain.Thankyouverymuch.不好意思，由于办理入住我们在扫描您的证件时，扫描仪出了一点问题我们没有保存到您的信息。您介意我们再用一下您的护照吗？（三）问询1.（客人询问）：房间设备有问题电视机：TV无冷/热水：Nocold/hotwater空调：air-condition房间没有电：nopower灯不亮：lightdoesnotwork网络