商务英语综合实训项目十二客户开发和沟通

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1、实训项目十二客户开发和沟通实训目标掌握客户开发和沟通的基本方式；熟练运用口语掌握涉及订单、合同、信用证、订舱、投保等相关事宜的知识实训方法每四个人一组。将班级学生分成若干组，采用互动讨论、动手写作、现场展示、电子文本上交的方式完成本章节任务。能力要求1、能缮制、翻译英文订单；2、能独立填写商品买卖合同；3、能根据合同内容审核修改信用证；4、能完成订舱和投保相关操作。第一节知识巩固一、小组内两人扮演出口方，两人扮演进口方。模拟去机场接机，帮助在酒店登记入住，陪客人游览当地景点。机场接机参考句型：迎接方用语：Excuseme!AreyouMr.Mike?Howdoyo

2、udo,Mr.Johnson!IamTom,thesalesmanoftheABCCompany.Howdoyoudo,Tom!Gladtomeetyou.Icametopickyouuptoyourhotel.Howwasyourtrip?Let'sgoandcheckinthehotel.Letmehelpyouwithyourluggage.Pleasewaitformehere.Iamgoingtothepartinglottodrivemycar.客人回答语：Yes,that’sright.I’mMikefromCDECompany.No,yougott

3、hewrongperson.Thankyou.Youareverynice.Notverygood.Igotsick.Yes,butIfeelverytired.Becauseit'saverylongtrip.机场接机情景1：第一次和客户见面情景2：和老客户见面登记入住参考句型：前台服务员:Goodafternoon.WelcometoXXhotel.MayIhelpyou?Youcanjustskipthat,andI’llfillitinforyoulateron.Pleasesignatthebottomontherighthandside.MayIsee

4、someidentification?Howwouldyouliketomakepayment/settleyourbill?Incash/Bycreditcard/Bytraveler’scheck.客人：Isthereanyroomavailablenow?Doesthefeeincludebreakfast?Whataboutthefacilitiesofthehotel?CanIpayinCreditcard?WhatistheCheckouttime?登记入住宾馆介绍旅游景点句型：1.960RMBperpersonfortheone-daytour.2.

5、Thepriceincludestwostandardmeals,butnotdrinks.3.Thecostisincludedintheentrancefee.4.Thecostisincludedintheentrancefee.5.Hereisthecontractpreparedbyouragency.Therearetwocopies.6.Pleasereadcarefullythetravelcontract.Iftherearenoproblems,pleasesignyournameatthebottom.7.Nextmorningthetour

6、buswillpickyouupatthehotelandtakeyoutothedock.8.Thetourstartsat10o’clocksharpandlastsabouttwohours.9.Don’tforgetyourcameraastherewillbelotsofopportunitiestotakepictures.10.Wewillspendhalfanhourintheeasternpartofthegarden.Youarefreetostrollaroundandtakesomephotos.11.Beforeyouvisitthesc

7、enicarea,Iwouldliketogiveyouseveraltips.12.Pleasedon’tforgettheguide’sphonenumberandyoubus’snumber.13.Pleasefollowtheinstructionsoftheguide.Takecare.14.Pleasetakeourguide’sadviceduringthetripandfollowtheschedule.15.Shouldyouloseyourway,staycalm,ourguidewillsoonfindyou.16.Youcancontact

8、ourst