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1、OUTSOURCINGAccessingDevelopingCountries’KnowledgePoolandCreatingaGlobalThinkingSystemMinaMashayekhiHead,TradeNegotiationsandCommercialDiplomacyBranchUNCTADGeneva,28-29April2005TheDataAnewwaytoleverageskillsandmarketsWin-winsituation:forDCsandICs:produc
2、tivity,competitiveness,higheremployment,fastereconomicgrowtheverydollarofoutsourcingcreates$1-45-1-47ofvalueofwhichtheUScaptures$1.12-1.15whileIndiagetsonly33centsOutsourcing‘industry’:toexceed$1trillionby2006Totalsavingsfromglobaloutsourcing:togrowfro
3、m$6.7bn(2003)to$20.9bn(2008)Developingcountries’gains:$60billioninITESby2008TheDataOutsourcing:North-Southissue?Hardly…MoreNorth-Northtrade-68%oftradeNorthAmerica,largestmarket:60%oftotalCanada,largestexporterofprivateservicestoUSJobdisplacement,unfoun
4、ded:Netcreationof22millionnewjobsintheUS(from2000-2010);shortageof10millionin2010Estimatesforoutsourcing:jobcreation:317,000netnewjobsby2008intheUS2003:98%oftotalcontractvalueforoutsourcedbusinessprocessservicedeliveryintheUSisdonedomestically(only2%of
5、f-shored)Indiaaccountedforonly1%oftotalUSimportsofprivateservices(ofwhich,2%-businessservices)WorldwideITES-BPOSpendingbyregion2002-2006Region200220062002-2006(CAGR%)Americas484,732647,4277.5EMEA171,303237,3908.5Asia/Pacific117,622194,22813Worldwide773
6、,6571.079.0548.6TheBenefitsContributestotheMDGs:genderempowerment,povertyreduction,accesstotechnologyHaspositivespill-overeffects:gainsfromadditionalconsumption,skillsandtechnologytransfer,secondaryemploymentStrengthenslocalcapacity:throughToTandtechno
7、logicaldevelopmentscouldassistDCsinbuildingtheirownindustriesIndianexample:TCS,Infosys,WiproTechnologiesExpandsmarkets:throughinter-modallinkages,especiallywithMode4couldbenefitlateentrants,esp.iftrendcontinuesGainsforOutsourcingCompaniesStrategicdecis
8、ion/competitivenecessityLowerlaborcostsEconomiesofscaleRoundtheclockoperations/timezoneAccesstoskills(includinglanguageskills)LegalandregulatoryframeworkQualityStructureofexistingcorporatenetworkGlobalR&DteamsworkingintandemTheActivitie
