酒店英语学习情境一：前厅服务英语1-3DoorService

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1、学习情境一：前厅服务英语学习任务:门应服务Name:TomJob:BellmanResponsibility:Towelcomeguestsatthehoteldoorandhelpguestswiththeluggage.ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinishingthist

2、ask,youshouldbeableto:☆Handlebellservice☆Understandguests’requestsWorkingProcedures工作程序Greetguests问候客人Openthedoor开门Goupandwelcomeguests迎上并欢迎宾客Handleluggagecarefully小心搬运行李Loadluggageontoaluggagecart将行李搬到行李车上Directgueststothefrontdesk引导宾客到前台WorkingKnowledge工作知识(1)1.Howtoh

3、andleluggageserviceGreetingGuestsHotelemployeesshouldgreetguestsinawarmandfriendlymanner.（酒店员工应该以热情友好的方式问候宾客。）UnloadingtheLuggageThebellattendantsmustofferassistancewithluggage.（行李生要主动带宾客拿行李。）MovingtheLuggageWhenhandlingluggage,bellattendantsshouldconfirmthenumberofpiec

4、esofluggage.（在接受行李时，行李生要确认行李的件数。）WorkingKnowledge工作知识(2)2.Payattentiontosaythepropersentencesunderthesituationsbelow.SituationSentencesUsedAsktheguesthowmanypiecesaretobesentupHowmanypiecesofluggagedoyouhave,Mr.?AsktheguesttodescribetheluggageWhatdoesyourluggagelookli

5、keandwhatcolorisit?InquireiftheguesthastheluggagetagDidyoureceiveanyluggagetaguponarrival,Mr.?HotelTask酒店任务SupposeyouareTom,nowyou’regoingtohelptheguestwiththeluggage.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是GeorgeBrown,你早上坐出租车到达酒店。你共有三件行李，两个行

6、李箱和一个袋子。角色B:你是行李生Tom，你帮Brown先生从出租车取出了行李,然后推出一辆行李车，送客人到前台办理入住登记。Wordstoknowluggage/baggagen.行李suitcasen.旅行箱altogetheradv.总共handbagn.手提袋piecen.片，件putvt.放luggagecart行李车helpsb.with.帮某人做……Usefulexpressions1.HelpingtheGuestwithBaggage帮助客人拿行李(1)MayIhaveyouwithyourbags,sir?(2)L

7、etmecarrythebaggageforyou.(3)Howmanypiecesofbaggagedoyouhaveinall?(4)Waitamoment,please.I’llgetabaggagecartforyou.(5)Isthereanythingbreakableorvaluableinyourbaggage?Usefulexpressions2.DirectingtheGuest指引客人(1)I’llshowyoutothefrontdesk.(2)Letmeshowyoutothefrontdesk.(3)Com

8、ethisway,please.(4)Youfirst,please.Activity1.Circlethewordsagoodworkerusestohelpguests.把优秀员工在帮助客人时使用的句子勾出来。Act