新职业英语第二版职业综合英语1教案unit7

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1、班班班授课时间周星期第节周星期第节周星期第节班周星期第节班周星期第节课次17学时数2授课形式纯理论口纯实践口理实一体化口习题课口其他口V/授课题目Unit7CustomerServiceReadingA:IReallyWanttoKnow教学目的SsunderstandsuccessfullymeasuringcustomersatisfactionSsmakeandhandleacomplaint教学重点ThemainideaandthestructureofthereadingA.2.MasterthekeywordsandIanguagepoints・教学难点1・Howtouset

2、hekeywordsandexpressionsinreadingA.2.Analysisonthetextstructure・使用的教具/多媒体/仪器/仪表/设冬等Textbook;PPT;CD教学方法Pair-work;Discussing,lecturing参考资料EnglishforCareers(Bookl)PartIWarming-upTaskl20minutes10minutesObjective:Sslearnhowtocollectcustomeropinionsthroughasurvey.?Explainbrieflywhatasurveyis.E.g.“Asurv

3、eyisamethocinformationfromasampleofindividuals.Thegoalistofindoutpeople'standoropiniononcertainmatters・"Task210minutesofgatheringsObjective:Sscananalyzedata,findproblemsandgivesolutions.?Dividetheclassintogroupsof46studentsandaskeachgrouptocollectandanalyzethedata・?Asksomegroupstopresenttheirconc

4、lusionsandsolutionstotheclass・15minutesPartIINewwordsinReadingAObjective:Sscangetfamiliarwiththenewwordsandexpressions,etc..教学基本内容及设计Steps:?Sslistentothenewwordsandexpressions,etc.?Ssreadthenewwordsnadexpressions,etc.PartIIIDiscussionsbeforeReadingA10minutesObjective:Sscangetfamiliarwiththenewwor

5、dsandexpressions,etc..Steps:?SsknowsomethingaboutReadingA.?Ssdiscussthefollowingtwoquestions:1・Whydidthewriterandhiswifegototheirfavoriterestaurantfordinner?2.Inordertosuccessfullymeasurecustomersatisfaction,whatshouldyoupayattentionto?PartIVReadingALanguagepoints35minutesParagraph1deserve:v・toha

6、veearnedsomethingbygoodorbadactionsorbehaviore.g.You'vebeenworkingallthemorninlgthinkyou—deservearest.gain:v.toincreaseinweight,speed,heightorvaluee.g.LastweekIgainedanotherfivepounds・Paragraph3admirableza・havingmanygoodqualitiesthatpeoplerespectandadmiree.g・Thisessayisadmirableinallrespects・impl

7、ement:v.totakeactionorputintopracticee.g.Wehavedecidedtoimplementthepresidente.g.Mygrandfatherestablishedthefamilybusinessin193nfull.Therelationshipsbetweenthetwocompanieswereestablishedtwoyearsago.obtain:v・togetsometh