商务交流习题参考答案

商务交流习题参考答案

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1、Lwhatarethefourbasicpurposesforgivinganoralpresentation?A.toinformB.persuadeC.tomotivateD.toentertain、2>Pleasedescribethedimensionsthatmakeculturesdifferfromeachother?-powerdistance:thedegreeofinequalityamongmembersofapopulationofacountry-individualism:the

2、degreetowhichmembersofapopulationofacountryactasindividualsratherthanasacollective-masculinity:thedegreetowhichmembersofacountiyvaluemasculinevaluessuchasassertiveness,successandcompetition-uncertaintyavoidance:thedegreetowhichmembersofacountrypreferworkin

3、ginfamiliar,structuredsituations-long-termorientation:thedegreetowhichthemembersofacountryvaluebeingcarefulwithmoney,perseverancewherethepopulationrespondsnegativelytorespectfortradition,andfulfillingsocialexpectations、3.Whatarethebarriersofeffectivebusine

4、sscommunication?(1)Themainbarriersofeffectivebusinesscommunicationincludemuddledmessages,theuseofthewrongmedium,adistractingenvironmentandsocio-psychologicalbarriers(2)otherbarriersincludelanguage,technicalcontent,notrecognizingthereceivers*needs,inadequat

5、efeedback,emotionalinterference,degreeofknowledgeandexpertiseofbothsenderandreceiver,lackoftrust/honesty,culturaldifferences,poorlisteningskillsandhierarchy.、4.whatthreegoalsshouldyouaccomplishduringtheintroductionofanoralpresentation?(1)arousingaudieneein

6、terest(2)buildingyourcredibility(3)previewingyourmessage(1)Helpyouraudienceunderstandthestructureandcontentsofyourmessage.(5)Givethemcluestofigureouthowthemainpointsofthemessagefittogether.(1分)Fmsorry、thereisamistakeinthequestion.Not'three'but'the'5>howman

7、ycategoriescannonverbalcommunicationbedividedinto,andwhatarethey?Six(1)facialexpressions(2)Bodymovementsandposture⑶GesturesEyecontact(i『sincludedinthefacialexpression)(4)attitudetowardTime(5)attitudetowardSpace(6)Voicequality6•①whatisbusinesscommunication?

8、Businesscommunicationcanbedefinedasadynamic,multi-channeledprocess,whichcoversinternalaswellasexternalcommunicationinagivenorganization・②whatarethecharacteristicsofbusinesscommunication?Businesscommunicationi

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