管理英语3单元自测7答案.doc

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1、题目：—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.答案：Asyoucansee题目：—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputo

2、nthesebootsaswell–it'soursitepolicy.答案：Certainly题目：—_____aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.答案：What'sbeingdone题目：—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right

3、,ofcourse._____答案：I'llgetonitrightaway.题目：—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?—____thequalityofthematerialhasnotalwaysbeenuptostandard.答案：I'mafraid题目：AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.答案：take题目：Applealmostlostits

4、dominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.答案：when题目：I'mgoingtohavea________withMarkaboutthisissuetomorrow.答案：word题目：Let'sgo______thereportsonthelatestwork.答案：over题目：Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyals

5、obecameveryunreliableafter40-50thousandmiles.答案：were题目：Ournewschoolbuildingis__________construction.答案：under题目：Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.答案：havebeen题目：Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictquality

6、controlprocess.答案：up题目：Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.答案：wasmade题目：Unluckily,someQualityManagementSystemfailures__headlines.答案：domake二、翻译子问题1：C;子问题2：A;子问题3：B;子问题4：C;子问题5：B二、听力理解点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_TEST.MP3子问题1：F;子问题2：F;子问题3：T;子问题4：T;子问题5：

7、T二、听力理解听对话录音，根据对话内容，找出“COLUMNA”中的各方是如何应对产品质量问题的（每题10分）。TASK3_TEST.MP3子问题1：Makingcomplaintstothestore;子问题2：Offeringcustomersanexchangeorafullrefund;子问题3：Talkingtothesupplier;子问题4：Tryingtounderstandandsolvetheprobl