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1、Unit13CultuaralConflict &Management‘sPart1Twoapproachestoconflict1.Negotiationisaconflict-solvingprocess.Differentculturessolveproblemsindifferentways.2.TwoapproachestoConflict1)InWesterncultures,conflictisviewedasfundamentallyagoodthing;Workingthroughconflictsconstruc
2、tivelyresultsinstronger,healthierandmoresatisfyingrelationships.2)Manyculturegroupsviewconflictasultimatelydestructivaforrelationships.E.g.ManyAsiancultures,reflectingtheinfluenceofConfucianismandTaoism,seeconflictasdisturbingthepeace.Theyalsothinkthatwhenmembersdisagr
3、eetheyshouldadheretotheconsensusofthegroupbatherthanengageinconflict.tPart2Effectiveconflictmanagement1.Thekeytoeffectivecross-culturalcommunicationisknowledge.1)tounderstandthepotentialproblemsofcross-culturalcommunicationandmakeaconsciousefforttoovercometheseproblems
4、.2)tobeawarethatone’seffortswillnotalwaysbesuccessfulandadjustone’sbehaviorappropriately.--beingpatientandforgivingratherthanhostileandaggressive,ifproblemsarise.--respondingslowlyandcarefullyincross-culturalexchanges,notjumpingtotheconclusion.2.Inacross-culturalnegoti
5、ations,thesuggestionforheatedconflictsistostop,listen,andthink,or“gotothebalcony”.3.Beingfamiliarwithbothculturescanbehelpfulincross-culturalcommunication.Theintermediarieswhoarefamiliarwithbothculturescantranslateboththesubstanceandthemannerofwhatissaid.Theycanunderst
6、andtheproblemsandexplaintheproblemsandmakeappropriateproceduraladjustments.4.Beginners’guidetointernationalbusinessnegotiations:Internationalbusinessnegotiationsarefundamentallydifferentfromdomesticnegotiationsandrequireadifferentsetofskillsandknowledge.1)Intheinternat
7、ionalnegotiations,thepartiesmustdealwiththelaws,policies,andpoliticalauthoritiesofmorethanonenation.2)thepresenceofdifferentcurrencies.3)theparticipationofgovernmentauthorities.4)internationalventuresarevulnerabletosuddenanddrasticchangesintheircircumstances,e.gwar,rev
8、olution,changesngovernment,currencydevaluation.p5)differentideologies:Effectivenegotiatorswillbeawareofideologicaldif
