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1、EmailingCommunicationskillsStructureCharacteristicsofEmailsWhentoUseWhatGeneralRulesBritishorAmerican?AddressingPeopleSigningoffAbbreviationsandEmoticonsCharacteristicsofEmailsWrittenSemi-formalcommunicationNeitherexplicitlydirect,norindirectMaybequicktowrite,slowtogetansweredEasilytrackab
2、leEasilymissusableWhentoUseWhatIstherecipientyourcolleague?Howwelldoyouknowhim/her?Haveyoumethim/herpersonally?Howfrequentisyourcommunication?Whatisthepurposeofwriting?Ishe/sheofthesameage,culture,position,genderasyou?Whatishis/herstyleofcommunication?DOs:CheckyoursignatureblockThinkoftext
3、formatting-rulesarealmostthesameasforwrittendocumentationDONTs:Don'treplytospam–oratleastdon’tuse“ReplyToAll”Don’tsendsensitive(personalorconfidential)informationviaemailDonotwriteinCAPITALSGeneralRules–BeforeYouStartGeneralrules–WhenWritingtheEmailDOs:Useactiveinsteadofpassive'Wewillproce
4、ssyourordertoday‘'Yourorderwillbeprocessedtoday‘Beaccurate,briefandpoliteUseameaningfulsubjectAnswerallquestionsTakeyourtimeReadyouremailscarefullyandusespellcheckerbeforesendingRememberyouremailislikelytobepassedaroundKeepyouemailshort,structuredandreadableSentences(max20words)Lines(max60
5、-80characters)Paragraphs(max8-10linesGeneralRules–AfterSendingOffDOs:WatchthefollowupKeeptheemailsstructuredDONTs:DonotasktorecallamessageExerciseIhavesomebadnews.Yourreportisn’treadyyet.We’llsendittoyouby5pm.Canyousendussomethingabouttheservicesyourcompanyoffers?BritishorAmerican?Itreally
6、doesn’tmatter.Justbeconsistentinyouspelling.Simplyusecorrespondingspellcheckerbeforesendingyouremails.AddressingPeopleDearMrXY/DearMsXYDearYX-UseeitherthefirstnameorthesecondnamebutNOTboth.DearSir/Madam-incaseyoudon’tknowthenameDearAll,DearPartners–usecapitalizationSigningOffFormalYourssin
7、cerely…Sincerely…InformalRegards,BestRegards,Thanksalot,AbbreviationsandEmoticonsUseitsporadically.Makesurethatrecipientknowstheexactmeaning.FYI,btw,ASAP,pls,rgds,re,COB,EOD,TBD,TBC,FAQ…etc…:);):/:(:’(:o:P:xDearColleagues,Thankyouforyourtimeandattention!Haveag
