实用商务英语听说第二册课件任诤 主编ISBN 9787566309556 PPTUnit 10 Business Etiquette.ppt

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1、Unit10BusinessEtiquetteTeachingAimsTogetthecorrectexpressionsofgreetingsandreception;2Topracticelisteningforgeneralideas.4Todealwiththeinformationaboutbusinessetiquette;31Tograspsomeskillsindealingwithbusinessetiquette.33Warm-upWordBankgenericadj.一般的,普通的stuffv.塞满,填充,填满;饱食acquaintancen.相识;熟人acknowle

2、dgev.承认;告知收到escortv.护卫,护送n.护送者comfortzonen.舒适地带maitren.<法>管家,总管forgev.稳步前进volumen.音量chargedupv.给...充电Warm-upTaskOneDirections:Workinpairsanddiscussthefollowingquestion:Whatdoesbusinessetiquettemainlyinclude?Putdownsomeofthekeywordsinthefollowingblanks:1.knowinghowtoactinaninterview,2.howtointroduce

3、clientstoyourpeersatwork,understandingthepeckingorderinthecompany3.andknowinghowtodefertoyourmanagerorbossatworkorinsocialevents.Warm-upTaskTwoDirections:Listentothefollowingbusinessetiquettequizzesandticktherightanswer:Question1Youencountersomeoneyou’vemetbefore,butyoucan’trememberhisorhername.Wha

4、tshouldyoudo?A.Turnaroundandleaveandhopeheorshedidn’tseeyou.B.Walkuptohimorherandsay,“Hi,what’s-your-name!”C.Walkuptohimorher,useagenericgreetingsuchas“Goodmorning”andjustignorethewholenameissue.D.Walkuptohimorher,useagenericgreetingandadmitthatyoudon’trememberthename.1.（D）Notrememberingnameshappen

5、stopeopleallthetime.There'snoshameinconfessingthatyoudon'tremembersomeone'snameandaskinghimorhertorepeatit.(However,atthispoint,youshouldmakeaspecialefforttorememberit;youdon'twantthistobehappeningwiththispersonrepeatedly!)Whenyouencountersomeonewhosenameyou'veforgottenyoucanalsotryusingtheclassicb

6、usinessgreetingofextendingyourhandandsayingyourname.Mostpeoplewillrespondtothispromptbyshakingyourhandandsayingtheirownname.Question2Ihavebecomeaclientofyoursandwehaveameetingscheduledsoyoucanshowmewhatyourcompanycandoforme.Whenyou’respeakingtome,whatshouldyourefertomeas?A.Ms.WardB.SusanWardC.Susan

7、D.Susie,Baby2.（A）Goodbusinessmannersdictatethatyoumaintainacertainlevelofformality.Clientsshouldalwaysbeaddressedbytheirhonorificortitlefollowedbytheirlastname-untilandunlesstheclientasksyoutodootherwise.An