旅游饭店职业英语unit.ppt

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1、旅游饭店职业英语初级2008UnitTwoFrontOffice前厅服务Lesson3，4，5Lesson3WhatKindofRoomWouldYouLike您想预定什么样的房间KeyWords：reservation预定（n.）reserve预定（v.）double双人的single单人的September九月intend打算prefer喜欢stay停留confirmation确认book预定bath浴室NewYork纽约TalkingtotheGuest情景会话ONEClerk:DGuest:GC:Goodmorning.BeijingHotel.RoomR

2、eservation.CanIhelpyou?G:Yes,I’dliketoreservearoomforSeptember20thand21st,please.C:Whatkindofroomwouldyoulike,adoubleorasingleroom?G:Adoubleroom.C:Waitamoment,please,Sir.TWOC:ChinaWorldHotel.MayIhelpyou?G:I’mcallingfromNewYork.I’dliketomakeareservation.C:Yes,Madam.Whatkindofroomdoyoupref

3、er?G:Ineedasingleroomwithbath.C:Howmanynightswillyoustay?G:FromMay12thto18th,that’ssevendaysinall.C:Ok.I’llsendconfirmationofyourreservationG:Thankyouverymuch.C:It’smypleasure.Welookforwardtoyourcoming.Notes：Waitamoment，please.请稍等.类似的说法:Waitaminute/second，please.Inall.总共,总计Example:That’s

4、7yuaninall.I’llsendconfirmationofyourreservation.我会确认您的预定.---Welookforwardtoyourcoming.我们盼着您的到来.---I’mlookingforwardtoyourletter.盼望收到您的来信.YourTurntoTryNowListentothewordsandrepeat:book预定room房间suite套房presidentialsuite总统套房doublebed双人床singleroom单人间tripleroom三人间reservation预定doubleroom双人间stan

5、dardroom标准间Listentothesentences,repeatandtranslate:Whattypeofroomdoyouwant?I’dliketobookasingleroomwithbath.Howmanynightsareyougoingtostay?Howlongdoyouintendtostay?Welookforwardtoyourarrival.Listenandcompletethedialogues:C:Goodmorning,FriendshipHotel.Roomreservation..G:Yes,fornextSunday.

6、C:.G:Asinglewithdoublebeds.C:.2.C:Goodafternoon,sir..G:Goodafternoon.I’mcallingfromAmerica..C:.G:I’dliketoreserveadoubleroom.C:.G：I’dlikeitfromaugust14thto17th.C：Ok.Welookforwardto.Lesson4DoYouHaveaReservation您有预订吗KeyWords：passport护照fillin填写registration登记form表格afraid害怕的moment此刻available可

7、用的,能得到的certainly可以Notes：Underone’sname以…的名义，在..的名下Example:Thereisareservationunderyourname.Wouldyoupleasefillinthisregistrationform?您能填以下这张登记表吗？“填写”还可以用fillout,例如：Couldyoufilloutthisform.TalkingtotheGuest情景会话ONEReceptionist:RGuest:GR:Goodafternoon.Welcometoourhotel.Whatca