网店客服薪酬调查报告.doc

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1、2011‐2012年网店客服薪酬调查报告目录1.研究综述...........................................................................................21.1研究背景.........................................................................................21.2研究方法...............................................

2、..........................................21.3数据来源.........................................................................................22.报告正文...........................................................................................22.1伙计基本情况........................

3、.............................................................22.1.1男女比例.......................................................................................22.1.2年龄情况.......................................................................................22.1.3学历分布......

4、.................................................................................32.1.4籍贯分布.......................................................................................32.1.5从事时长...................................................................................

5、....42.2网店基本情况.....................................................................................42.2.1掌柜性别.......................................................................................42.2.2网店地区分布...............................................................

6、....................52.2.3网店员工人数...................................................................................52.2.4网店信誉级别...................................................................................52.2.5网店主营产品.................................................

7、..................................62.2.6网店办公环境...................................................................................62.2.7每日工作时长...................................................................................62.2.8每月工作天数...................................

8、................................................72.3团队管理建设.............................................