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《三甲医院心内科护士关怀能力与患者护理满意度关系调查分析-论文.pdf》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、齐鲁护理杂志2014年第20卷第15期·论著·三甲医院心内科护士关怀能力与患者护理满意度关系调查分析童晓丹,张平。徐晨(1.湖北省新华医院湖北武汉430700;2.深圳职业技术学院医学技术与护理学院)【摘要】目的:调查分析三甲医院心内科护士关怀能力与患者护理满意度关系。方法:按照随机数字表法选取15所三甲医院的心内科护士375名、患者255例及家属179名,采用护士关怀能力评价量表和心内科护理满意度调查问卷进行调查。结果:不同护龄护士认知、勇气、耐心维度得分比较差异有统计学意义(P<0.01),不同职称
2、护士勇气、耐心维度得分比较差异有统计学意义(P<0.01),护士关怀能力与患者护理满意度呈正相关(r=0.401,P<0.01),心内科护士关怀能力各维度对整体护理满意度具有预测作用(R=0.336,P<0.01)。结论:三甲医院心内科护士关怀能力对求医者护理满意度有促进作用,应着力于提高护士的关怀能力,以提升患者护理满意度。【关键词】心内科;护士;关怀能力;护理满意度中图分类号:R192.6文献标识码:ADOI:10.3969/j.issn.1006—7256.2014.15.001文章编号:1006
3、—7256(2014)15—0001—03InvestigationandanalysisoftherelationshipbetweenthenursescaringabilityandDatientsSatisfactiOninthedepartmentofcardiologyofGradeHI—AgeneralhospitalsTongXiaodan。ZhangPg,xuChen(XinhuaHospitalofHubeiProvince,WuhanHubei430700,P.R.China)【A
4、bstract】Objective:Toinvestigateandanalyzetherelationshipbetweenthenursegcaringabilityandpatientssatisfactioninthede—partmentofcardiologyofGrade111一Ageneralhospitals.Methods:375nurses,255patientsand179familymemberswererandomlyselect—edfromthedepartmentofc
5、ardiologyof15Gradem—Ageneralhospitalsandtheywereinvestigatedbyusingevaluationscaleofnursegcaringabilityandquestionnaireonnursingsatisfaction.Results:Therewerestatisticallysignificantdifferencesinthecomparisonofthescoresofcognition,courageandpatienceofthe
6、nursesindifferentnursingage(P<0.叭);thedifferencesinthecomparisonofthescoresofcourageandpatienceofthenurseswithdifferentprofessionaltitlewerestatisticallysignificant(P<0.01);thenursegcaringabilitywaspositivelycorrelatedwithnursingsatisfaction(r=0.401,P<0.
7、O1);theeachdimensionofthenursegcaringabilityhadthepredictablefunctionstotheoverallnursingsatisfaction(R=0.336,P<0.01).Conclusion:Thenursegcaringabilityinthedepartmentofcardiologycanimprovepatientgsatisfactionwithnursingcareandtheemphasisshouldbeonimprovi
8、ngnursegcaringability.【Keywords】Departmentofcardiology;Nurse;Caringability;Satisfactionwithnursingcare护理满意度是患者或假说感觉到的对护士服务护士关怀能力和求医者护理满意度的关系,近年来,质量的满意程度,有学者将其定义为实际获得的护理我们对武汉、深圳两地的l5所三甲医院心内科的护服务与求医者所期望的护理服务之间的吻合程度,关士、患者及家属进
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