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1、1GreetingsMeetingaGuestTourguideLiMingisattheairporttomeetMr.andMrs.TaylorfromtheUnitedStates.LiMing:Excuseme,butareyouMr.TaylorfromtheStates?Mr.Taylor:Yes,Iam.LiMing:Oh,Mr.Taylor,welcometoBeijing.IamLiMing,yourlocalguidefromChinaComfortTravelService.Mr.Taylor:Hello,Li.Thankyouforcomi
2、ngtomeetus.Thisismywife,Judy.LiMing:Nicetomeetyou.Mrs.Taylor:Nicetomeetyou,too.LiMing:Didyouhaveapleasantflight?Mrs.Taylor:Yes,very;pleasant.LiMing:Haveyougotyourluggage?Mr.Taylor:Yes,everythingishere.LiMing:Ourcarisparkedoutside.Shallwegonow?Mr.Taylor:OK.Let'sgo.LiMing:CanIgiveyouaha
3、nd?Mr,Taylor:Oh,no,thankyou.JudyandIcanmanage.WangGang:Oh,Mr.Brown.WelcometoShanghai.I'mWangGang,yourlocalguide.Mr.Brown:Gladtomeetyou,Wang.WangGang:Gladtomeetyoutoo,Mr.Brown.Howwasyourtrip?Mr.Brown:Fine.Wehadaverypleasanttrip.WangGang:Howmanypiecesofluggagedoyouhave?Mr.Brown:32altoge
4、ther.Andherearetheluggagechecks.WangGang:Good.I’llasktheredcaptotakecareofthem.WangGang:Iseverybodyherenow?Ourbusisoutside.Mr.Brown:Oh,letmesee.Yes,everyoneishere.WangGang:Shallwegonow?2Groupcheck-in团队入住Scene1（A:Localguide;B：Tourleader;C：Receptionist）C:Goodevening!Welcometoourhotel.A:
5、Goodevening!I’dliketohavetwosuites,fivesinglesandfourtwins.C:Haveyoumadeareservation?A:Yes.We’vebookedthemforourtourgroupfromtheUniteStates.I’mfromChinaInternationalTravelServiceandthegroupcodeisZJCITS-A0509024with17passengers.C:I’msorry,butIdon’tseeyourreservationhere.A:I’msurewehave
6、madeareservation.Ireconfirmed①itbeforeIcame.CouldyoucheckagainorcontacttheSalesDepartment?C:Allright.Letmecheckagain.Ah,yes,hereitis.Twosuites,fivesinglesandfourtwinsforCITS.B:Anyproblem?A:No,everythingisallright.B:Aretheroomsready?C:Yes,theyare.ButcanIhaveyourpassports,please?B:Sure.
7、Hereyouare.C:Thankyou.Wouldyoupleasefillintheseregistrationforms?B:Theformsarefinished.Shallwehavethekeystoourrooms?C:Herearethekeys.Haveagoodstayinourhotel.B:Thankyou.Wewill.Scene2(A:Guide;B:Tourleader;C:Receptionist)A:Mr.Smith,let’sfirstmakesureoftherooming.We’vebooked11twinsfor22pe
8、oplea
