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1、英语版各类售后邮件模板场景一、因节假日导致的物流延误，买家来信询问Dear{$BuyerName},Thankyouforpurchasingandpromptpayment.However,we’llhavethe{节日名称}from{时间区间}.Duringthattime,alltheshippingservicewillnotbeavailable,whichmaycauseadelayoftheshipmentforsevealdays.Thanksforyourunderstandingandyourpatienceismu
2、chappreciated.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Thanks.Sincerelyyours,{$ShopName}After-salesCustomerServices场景二、因自然灾害导致的物流延误，买家来信询问Dear{$BuyerName},We’resorrytoinformofyouthatyouritemmaybedelayedforthe{自然灾害}.Duetothis{自然灾害},airline/oceanshippingt
3、o{目的地}hasbeencancelled,whichdirectlymadeyourparcelwasdelayed.Yourunderstandingandpatienceismuchappreciated.Wewillkeeptrackingtheshippingstatus,andtryourbesttoresolvetheproblemsthatcausedbythisunexpectedissue.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Than
4、ks.Sincerelyyours,{$ShopName}After-salesCustomerServices场景三、因海关安检力度加强导致物流延误，买家来信询问Dear{$BuyerName},We’resorrytoinformofyouthatyouritemmaybedelayedforthestrictercustomsinspection.Wejustgotthenoticethatallpacketsfromallcountriesto{目的地}wouldbesubjecttostricterscreeningbythe
5、customs.Duetotheintensivecustomscontrolandscreening,theshippingtimeto{目的地}willbelongerthannormal.Yourunderstandingandpatienceismuchappreciated.Wewillkeeptrackingtheshippingstatus,andtryourbesttoresolvetheproblemsthatcausedbythisunexpectedissue.Pleaseletusknowifyouhaveany
6、questionsorconcerns.Keepintouch.Thanks.Sincerelyyours,{$ShopName}After-salesCustomerServices场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒Dear{$BuyerName},Wearesorryforthelong-timewaitingandwequiteunderstandthetwaitingisalwayssomethinghardtoendure.Youritemhadbeenshippedon{送达时间},itgotdela
7、yedbythe{这边尽量写上不可抗力的原因}.Sotheshipmentusuallytakes{预计时长}businessdays.Couldyoupleasewaitforanothertwoweeks?Ifthepackagestillnotarriveindue,pleasecontactusandwewilldoourbesttosolveitandofferyouasatisfactoryservice.Orifyoudonotwanttowaitanymore,wearewillingtoofferarefundyoua
8、soursincereapology,andit’sreallykindofyoutoreturnthepaymentwhenyougettheitem.Pleasetelluswhichoneyouwou
