行业标准：DB32T 3865-2020 962326狱务公开服务热线运行服务规范.pdf

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1、ICS03.160A00DB32江苏省地方标准DB32/T3865—2020962326狱务公开热线服务规范Specificationsfor962326prisonpublichotlineservice2020-10-13发布2020-11-13实施江苏省市场监督管理局发布DB32/T3865—2020目次前言...........................................................................................................................................

2、............................II1范围.....................................................................................................................................................................12规范性引用文件..........................................................................................

3、.......................................................13术语和定义.........................................................................................................................................................14工作场所及设施设备.......................................................................

4、..................................................................15人员.....................................................................................................................................................................16服务流程及要求.....................................................

5、............................................................................................17服务评价与改进.................................................................................................................................................3附录A（规范性附录）962326狱务公开热线服务规范用语......................

6、..................................................4附录B（规范性附录）962326狱务公开服务热线受理电话流转单............................................................6附录C（规范性附录）962326狱务公开服务热线流转电话办结单............................................................7附录D（规范性附录）962326狱务公开服务热线延期办理申请单...............................

7、.............................8附录E（规范性附录）962326狱务公开服务热线督办通知书....................................................................9IDB32/T3865—2020前言本标准按照GB/T1.1—2009给出的规则起草。本标准由江苏省监狱管理局提出并归口。本标准起草单位：江苏省监狱管理局、江苏省质量和标准化研究院