新视野大学英语三_cloze.docx

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1、Unit10Oneoftheterriblecostsofconflictistheresultingdamagetorelationships.Conflictstrainsrelationshipandmakesifdifficultforpartiestorecognizethattheysharecommonneedsandgoals.Themoreseveretheconflict,thegreaterthepsychologicaldistancebetweengroups.Extremelyhostilerelationshipstendtope

2、rsistandmakesuchconflictsallthemoreserious.However,humanrelationshipsalsohavethepowertodefuseconflictandmakeiteasiertoresolve.Infact,establishingpersonalrelationshipsisoftena(n)effectivewaytosolveconflict.Conflictscannotbegenuinelysolvedunlesstheadversariesaretiedtogetherwithsomesen

3、seofunityandcommonality.Firstestablishingpersonalrelationshipswithpeopleontheothersideoftheconflictcanhelplessenmanyoftheproblemsrelatedtoconflict.Thisisbecausepersonalrelationshipsimprovecommunicationandincreasethegenerallevelofmutualunderstandingandtrust.Asindividualsgettoknoweach

4、other,theyaremoreabletorecognizeandacknowledgetheotherside'scomplaints.Thisallowforthedevelopmentoffeelingsofsympathyandempathy.Italsoreducesthelikelihoodthatdestructivemisunderstandingwillarise.Inaddition,programsthatestablishpositivepersonalrelationshipsbetweenpartiesarekeyinpreve

5、ntingpossibleconflicts.Thisisbecausefriendlycontacthelpsadversariestogetridofstereotypesandseethe"enemy"asareal,living,feelingperson.Itmayalsocontributetoincreasedtoleranceamonghighlydiversegroups.Oncethischangeofattitudehastakenplace,thepartiescanbegintodevelopasenseofmutualunderst

6、andingandtrust.Althoughtheymaystillhavedifferentinterestsorneeds,theycanbegintoapproachtheseissuesthroughcooperationratherthanbycompetingwithortryingtodestroyeachother.Establishingrelationshipscanalsopavethewayforfriendlynegotiationsandconflictresolution.Ifnegotiatorsviewthemselvesa

7、sadversariesinaface-to-faceconfrontation,eachsidetendsdobecomedefensiveandreactive.If,ontheotherhand,negotiatorsbuildpersonalrelationshipswiththoseontheotherside,theywillfindthatmanyoftheproblemsassociatedwithstrongemotionsandpoorcommunicationaremucheasiertomanage.Unit9Accordingtoou

8、rexperience,financi