客房部协理培训计划sample 14-day housekeeping associate training plan—万豪酒店

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1、SAMPLE14-DAYHOUSEKEEPINGASSOCIATETRAININGPLANDAY1HR  Introduction;WelcometoThehotelHRHotelOrganization;WhoiswhoanddepartmentalrelationshipsHRExecutiveCommitteeIntroductions;AssociateIntroductionsHRYourNewHotel/Facilities,segmenttypeand"personality"HRMarriottInt

2、ernationalStructureandPhilosophiesHR/DHHoursofOperationHR/DHRulesandRegulations;ThebasicgroundrulesHR/DHAppearanceandStandardsHR/DHSafety;Workinginasafeenvironment;DealingwithemergenciesHR/DHTourofHotelIftotalhotelorientationisahalfday,theDHshouldensurethattheH

3、R/DHtrainingtakesplaceintheafternoon,afterthetotalhotelorientation,tocoverthoseitemsasindicated.HR=HumanResourcesDH=DepartmentHeadDAY2CLASSROOMTRAININGIntroductiontotheHousekeepingDepartmentWhoisWhoSchedulesGuestSatisfactionGuestResponsePersonalSafetyWorkingSaf

4、etyGuestandGuestRoomSecurityLostandFoundFireDrillProcedureandResponsibilitiesAssociateRotasWorkingAreasResponsibilitiesHospitalityResource:HospitalityManual;ServiceExcellenceManualDealingwithInternalandExternalCustomersInterdepartmentalRelationshipsCommunicatio

5、nskillsResource:1st10HousekeepingManualExplanationofWhyHousekeepingDutiesContributetoaSmoothCheck-InProcessVideoSelf-senioringDAY3CLASSROOMTRAINING1.EcolabGuestroomTrainingResource:"EcolabWorldTrainerServices:VideoandTest2.DirtSchoolTrainingResource:Introductio

6、nandexplanationofhowandwhentousecleaningsuppliesandchemicalsandtheirsafeuse.3.Post-ItStickerTestResource:Explanationandtestingtheacquiredknowledgeofassociatesbyhavingthemattachtherightcoloredpost-itstotherightareatoclean.4.FloorandCarpetCleaningResource:"Cleani

7、ngCertificationManual"DirtSchool:Correctmethodsforcleaningvariousfloorsurfaces,i.e.,carpet,marble,etc.5.EquipmentMaintenanceandUsageResource:“DirtSchool:”Ongoingmaintenanceofequipment;Safeandcarefuluseofequipment6.SpecialCleaningSuppliesENDOFCLASSROOMTRAININGDA

8、Y4-14ONTHEJOBTRAININGRoomAttendantTrainingGeneralInformationMasterKeyProcedureUsageofPager/RadioLinenIdentificationStockingtheCart(funexercise)Amenities,SuppliesandLinenEnte