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1、Chapter7MonitoringProcessandRiskigilance.PaycloseandcontinuousattentiontowhatisgoingontohelpspotglitchesordifferencesbeforetheybecomeseriousVproblems.Thetonefromthetopsetsthemoodandenviron-ment.Simulatingaprocesspriortoitsbecomingoperationalorinproductionandthendeterminingpotentialri
2、skcouldhelppreventprocessandcontrolfailures.Monitoringanexistingprocessisthelogicalnextsteptoidentifyordetectcurrentfailuresandallowtheorganizationtofixitsproblemsbeforetheyrecurorbecomeworse.Thisrequiresvigi-lancebyeveryemployeeineverydepartment.Todoitright,everyemployeeshouldunderst
3、andhowtoidentifyexistingorpotentialcon-troldeficiencies.Ongoingmonitoringofbusinessprocessesisanessentialcompo-nentofanoperationalriskmanagement(ORM)framework.OnlythroughactiveinvolvementofbusinessinacontinuousreviewofprocessandriskcancorporationsembedORMintotheiroperations.Areviewofs
4、omepastcaseswillhelpdemonstratetheimportanceofsuchcontinuousreview.129c07.indd12910/24/083:33:18PM130wherewewanttobeKeepYourCompanySafeFleeingfromunfortunatecircumstancesintheUkraine,twobrothers,MaxandMorrisFeldberg,immigratedtoMassachusettsintheearly1900sandin1956openedthefirstZayres
5、elf-servicediscountstorethatlaterexpandedasadiscountstorechainthroughouttheUnitedStates.Intheearly1970s,thecompanystartedtheTJMaxxstorechain,andinthe1980s,thecompanystartedtheBJsWholesaleClubstorechain.Later,thecompanypurchasedtheHomeClubchain.In1988,Zayremergedwithanotherdiscountdep
6、artmentstorechain,calledAmes,andchangedthenameofthecombinedretaildiscountstorecorporationtoTJX.1TJXCompanies,Inc.hasitscorporateofficesinFramingham,Massachusetts,operatingnumerousdiscountstorechains,suchasMarshalls,TJMaxx,andHomeGoods,intheUnitedStates,Canada,andEurope.OnJanuary17,200
7、7,thecorporationannouncedthatitwasavictimofanunauthorizedcomputersystemintrusion.Inotherwords,someonehackedintotheirsystem.Afterextensiveinvestigationintothematter,TJXannouncedonMarch29,2007,thatover45mil-lioncreditcardanddebitcardnumbers(plusanunknownnumberofdriverslicenseandotherpe
8、rsonalidenti
