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1、ServiceQualityinSoftware-as-a-Service:DevelopingtheSaaS-QualMeasureandExaminingItsRoleinUsageContinuanceALEXANDERBENLIAN,MARIOSKOUFARIS,ANDTHOMASHESSAlexAnderBenliAnisanassistantprofessorofbusinessadministrationandmanage-mentinformationsystemsattheUniversityofMunich,Germany.
2、HeholdsaPh.D.inbusinessadministrationandmanagementinformationsystemsfromtheUniversityofMunich.HisresearchinterestsincludeITservices,evaluationandselectionofenterpriseapplicationsystems,andrecommendersystemsinonlinecommerce.Hisworkhasbeenpublishedininternationaljournalssuchas
3、InformationSystemsJournal,EuropeanJournalofInformationSystems,InternationalJournalofElectronicCommerce,Deci-sionSupportSystems,Information&Management,JournalofBusiness&InformationSystemsEngineering,andinconferenceproceedings,suchasthoseoftheInternationalConferenceonInformati
4、onSystems(ICIS),EuropeanConferenceonInformationSystems(ECIS),andAmericasConferenceonInformationSystems(AMCIS).MAriosKoufArisisanassociateprofessorincomputerinformationsystemsattheZicklinSchoolofBusinessofBaruchCollege,CityUniversityofNewYork.HereceivedaPh.D.ininformationsyst
5、emsfromtheSternSchoolofBusinessofNewYorkUniversity,aswellasaB.Sc.indecisionsciencesfromtheWhartonSchoolofBusinessandaB.A.inpsychologyfromtheCollegeofArtsandSciences,bothattheUniversityofPennsylvania.Hisresearchinterestsincludeconsumerbehaviorinonlinecommerce,end-userbehavior
6、,andthesocialimpactofIT.HisworkhasbeenpublishedinInformationSystemsResearch,JournalofManagementInformationSystems,MISQuarterly,InternationalJournalofElectronicCommerce,Information&Management,DATABASEforInformationSystems,andCommunicationsoftheACM.ThoMAshessisaprofessorofmana
7、gementinformationsystemsattheUniversityofMunich,Germany,wherehealsoservesasdirectoroftheInstituteforInformationSystemsandNewMediaandascoordinatoroftheCenterforInternetResearchandMediaIntegration.HeholdsaPh.D.inmanagementfromtheUniversityofSt.Gallen,Switzerland.Hisresearchint
8、erestsincludedigitalizationstrategies,digitalproducts,mediamanagement,andec
