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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYCantheriftbetweenHowDoYouManageAllisonandPennybemended?anOff-SiteTeam?Fourcommentatorsofferexpertadvice.byReginaFazioMaruca•Reprint98405Whenpeoplearetelecommuting,youcan’tcommunicatetoomuch.HBRCASESTUDYHowDoYouManageanOff-SiteTeam?
2、byReginaFazioMarucaThursday,April23hindmybackandthenembarrassedmeinmessagefrom:allisonscherfrontoftheclient.Atfirst,Iattributedherbe-to:craigbedellhaviortothefactthatshewasnotusedtocom-Craig,municatingfromanoff-sitelocation.AsyouIwasverydisturbedtolearnthatyoumetknow
3、,ithasbeenonlytwomonthssinceshewithPenelopewithoutmyknowledgetodis-beganworkingpart-timefromhome,whichcussmyperformance.AsIsaidinmymemotowasjustwhenthePnobscottprojectwasget-youofApril21,thesituationbetweenmeandtingunderway.Infact,whenIvoicedmycon-Penelopehasbeenbuil
4、dingforsometime,andcernstoher,shesaidshe’dhaddifficultywithithasnothingtodowithmyperformance.herE-mail,butthatshe’dconsultedwiththeHere’soneexample:Lastweek,whentheothermembersoftheteamandtheproblemtwoofusweremeetingwiththeclientrep,shewouldn’thappenagain.contradicte
5、dmerightinfrontofhim.IhadButasIconsideredherexcusesandthoughtbeenexplainingthetimingoftherollout,andaboutherbehavior,Irealizedmyinitialtheoryshejumpedrightinandsaid,“No,Allison,wasn’tplausible.Ihavebeenworkingoutsidethat’snotright.We’reusingthisschedule.”Andoftheoffi
6、ceforoverayearnow,andIknowthenshehandedtheclientaprintoutwithathatitisn’tthatdifficulttostayintouch.AndsoscheduleIhadneverevenseen,muchlessImustconcludethatherbehaviorisnotaboutagreedto.beingoff-site—itisapersonalvendettaofsomeThatwasnotthefirsttimethatshehasmadekind
7、againstmeandothermembersofthedecisionsregardingthePnobscottaccountbe-team.OthermembersoftheteamwhoareCOPYRIGHT©1998HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.HBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesolutionsfromex
8、perts.harvardbusinessreview•july–august1998page1HowDoYouManageanOff-SiteTeam?•••HBRCASESTUDYoff-sitefeelthesameway.Ifthissituationi
