平衡计分卡框架

《平衡计分卡框架》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。

1、平衡计分卡BringingtheBalancedScorecardtoLife:TheMicrosoftBalancedScorecardFrameworkWhitePaperBy:CharlesBloomfieldInsightformation,Inc.Published:May2002Forthelatestinformation,pleaseseess/bi/AbstractThispaperdescribestheMicrosoft®approachtodevelopingandimplementingaBalancedScore

2、cardforenterpriseperformancemanagement.ItpresentsbasicinformationontheBalancedScorecardperformancemanagementmethodology,andidentifieskeybusinessissuesthatmustbeaddressedindevelopinganddeployingabalancedscorecard.ThepaperthenpresentstheMicrosoftBalancedScorecardFramework(BS

3、CF)—acomprehensivesetoftechniques,tools,andbestpracticestospeedscorecardimplementationusingtoolsetswithwhichorganizationsarefamiliar.AnextensivebodyofresearchandliteraturedescribingtheBalancedScorecardexists.ThatbodyofknowledgeisconstantlybeingexpandedbyTheBalancedScorecar

4、dCollaborative,BalancedScorecardInstitute,variousconsultingorganizations,softwarecompanies,andclientorganizations.Thispapercannotcomprehensivelycoversuchacomplextopicorreflectaccuratelymanyofthenuancesofscorecarddevelopmentandimplementation.Instead,itpresentsabasicconceptu

5、aloverviewoftheBalancedScorecard.Interestedreadersareencouragedtousethebibliographypresentedattheendofthispaperasaguidetomoredetailedinformation.ContentsExecutiveSummary1Introduction2AbouttheBalancedScorecard3BackgroundandHistory3EmpoweringtheKnowledgeWorker4ElementsoftheB

6、alancedScorecard4CriticalSuccessFactorsforBSCDevelopment8CommonPitfalls9AutomatingtheBalancedScorecard10TheMicrosoftBalancedScorecardFramework12FacetsoftheFramework12Conclusion22SelectedBibliography23UsefulWebSites23ExecutiveSummaryTraditionalperformancemeasuresareinsuffic

7、ienttogaugeperformanceandguideorganizationsintoday’srapidlychanging,complexeconomiclandscape.Organizationsneedtolinkperformancemeasurementtostrategy,andmustmeasureperformanceinwaysthatbothpromotepositivefutureresultsandreflectpastperformance.TheBalancedScorecardhasdevelope

8、doverthelastelevenyearsasapowerfulwaytoimplementstrategyandcontinuouslymonitorstrategicpe