DB3205∕T 1024-2021 放心消费 线下购物无理由退货服务规范(苏州市)

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1、ICS03.080.30CCSA10DB3205苏州市地方标准DB3205/T1024-2021放心消费线下购物无理由退货服务规范2021-09-08发布2021-09-13实施苏州市市场监督管理局发布DB3205/T1024-2021目录前言.................................................................................II引言............................................

2、....................................III1范围...............................................................................12规范性引用文件.....................................................................13术语和定义.............................................

3、............................14基本原则...........................................................................24.1政府倡议.....................................................................24.2自愿承诺.........................................................

4、............24.3客观诚信.....................................................................24.4便民高效.....................................................................25退货方式...........................................................................26退货

5、条件...........................................................................26.1经营者.......................................................................26.2商品品类.....................................................................26.3承诺有效期..........

6、.........................................................26.4商品完好性...................................................................26.5其他条件.....................................................................37退货流程...................................

7、........................................37.1到店退货.....................................................................37.2服务站退货...................................................................47.3平台退货..................................................

8、...................48人员要求...........................................................................79机构要求...........................................................................89.1经营者.......................................................