DB3301∕T 0301-2019 景区优质服务规范(杭州市)

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1、ICS03.080.99A16DB3301浙江省杭州市地方标准DB3301/T0301-2019景区优质服务规范2019-12-30发布2020-01-30实施杭州市市场监督管理局发布D83301/T0301--2019目次前言.............................................................................................................................................................11I范围.....................

2、...................………….........……………·…………........………….........………….........……12规范性引用文件.............…........…….......….........….........….........….................….........……..................….........13术语和定义.......….........…...............…...............….........…...............…........

3、......…...............….........….........…..14基本要求..................................…...............…...............….........…....................….........…...............…...............25设施设备配备..............................................................……….....................……...........

4、..........................….......26环境服务.........................................................................................................................................................27游览服务..........….........…..........…..............…...............….........…...............….........

5、.....…...............…...............38配套服务..........….........…...............….........…...............….........…..............…...............…...............…...............39安全管理.................................................................................................................

6、........................................410服务评价与改进.............….........….........……·………........…..........................….........….........….........…..........4参考文献...............…................…........….......…..…...............................….......................….................…

7、................5ID83301/T0301--2019目IJ1=1本标准按照GB/T1.1-2009给出的规则起草。本标准由杭州市文化广电旅游局提出。本标准由杭州市旅游标准化技术委员会归口。本标准起草单位:西溪国家湿地公园、杭州市标准化研究院、杭州市旅游协会景区分会、浙江工业大学之江学院。本标准主要起草人:麻宇蓉、梁雪松、王海胜、陈航辉、杜威、戴震、沈立。本标准为首次发布。IID83301/T0301--2019景