DB11∕T 1792-2020 大型活动接待服务实施指南(北京市)

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1、ICS03.080CCSA16DB11北京市地方标准DB11/T1792—2020大型活动接待服务实施指南Implementationguidelinesforreceptionservicesoflarge-scaleevents2020-12-24发布2021-04-01实施北京市市场监督管理局发布DB11/T1792—2020目次前言...............................................................................II1范围............

2、..................................................................12规范性引用文件....................................................................13术语和定义........................................................................14组织策划.......................................

3、...................................24.1明确任务......................................................................24.2确定主题......................................................................24.3制定方案....................................................................

4、..24.4建立机制......................................................................24.5确定服务单位..................................................................25服务流程及内容....................................................................25.1服务流程..........................

5、............................................25.2住宿服务......................................................................25.3餐饮服务......................................................................45.4旅游服务...........................................................

6、...........56运行管理..........................................................................66.1节点管理......................................................................66.2应急管理......................................................................66.3演练..............

7、............................................................66.4风险评估......................................................................77服务评价与改进....................................................................77.1评价内容............................................

8、..........................77.2评价步骤......................................................................77.3改进.....................