企业成熟度及流程成熟度模型

《企业成熟度及流程成熟度模型》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、企业成熟度及流程成熟度一、企业成熟度英文E1E2E3E4LeadershipAwarenessTheenterprise'sseniorexecutiveteamrecognizestheneedtoimproveoperationalperformancebuthasonlyalimitedunderstandingofthepowerofbusinessprocessesAtleastoneseniorexecutivedeeplyunderstandsthebusinessprocessconcept,howtheenterprisec

2、anuseittoimproveperformance,andwhatisinvolvedinimplementingit.TheseniorexecutiveteamviewstheenterpriseinprocesstermsandhasdevelopedavisionoftheenterpriseanditsprocessesTheseniorexecutiveteamseesitsownworkinprocesstermsandperceivesprocessmanagementnotasaprojectbutasawayofman

3、agingthebusiness.AlignmentTheleadershipoftheprocessprogramliesinthemiddlemanagementranksAseniorexecutivehastakenleadershipof,andresponsibilityfor,theprocessprogram.Thereisstrongalignmentintheseniorexecutiveteamregardingtheprocessprogram.Thereisalsoanetworkofpeoplethroughout

4、theenterprisehelpingtopromoteprocessefforts.PeoplethroughouttheenterpriseexhibitenthusiasmforprocessmanagementandplayleadershiprolesinprocesseffortsBehaviorAseniorexecutiveendorsesandinvestsinoperationalimprovementAseniorexecutivehaspubliclysetstretchperformancegoalsincusto

5、mertermsandispreparedtocommitresources,makedeepchanges,andremoveroadblocksinordertoachievethosegoals.Seniorexecutivesoperateasateam,managetheenterprisethroughitsprocesses,andareactivelyengagedintheprocessprogram.Themembersoftheseniorexecutiveteamperformtheirownworkasprocess

6、es,centerstrategicplanningonprocesses.,anddevelopnewbusinessopportunitiesbasedonhigh-performanceprocessStyleTheseniorexecutiveteamhasstartedshiftingfromatop-down,hierarchicalstyletoanopen,collaborativestyleTheseniorexecutiveteamleadingtheprocessprogramispassionateaboutthene

7、edtochangeandaboutprocessasthekeytoolforchangeTheseniorexecutiveteamhasdelegatedcontrolandauthoritytoprocessownersandprocessperformersTheseniorexecutiveteamexercisesleadershipthroughvisionandinfluenceratherthancommandandcontrolCultureTeamworkTeamworkisprojectfocused,occasio

8、nal,andatypical.Theenterprisecommonlyusescross-functionalprojectteamsforimprovemen