商务英语资料english for workplace(business english)

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1、2009/12/7EnglishfortheWorkplaceTorbenNielsenELTProductSpecialistCENGAGELearningFengJiaUniversity,Taichung,TaiwanNovember,200912009/12/7FutureTrendsinGlobalEnglish?GlobalizationandEnglish“Worldeconomiesandculturesarebecomingincreasinglyinterconnectedandinterdepen

2、dent,politically,sociallyandtechnologically.Globalizationisaffectingpatternsofcommunication”TheFutureofEnglishDavidGraddol22009/12/7WorkplaceCommunicationSkills:Whatarethey?MostCommonBusinessCommunicationPracticesseeMeetingsSocialisingTelephoningNegotiatingEmail

3、ingPresenting32009/12/7WhatpercentageoftimedoIspenddoingthesebusinesspractices?10%15%20%40%60%5%•ofmytimetelephoning15%•ofmytimeemailing30%•ofmytimeinmeetings25%•ofmytimegivingpresentations10%•ofmytimereachingagreements15%•ofmytimesocialising42009/12/7WorkplaceE

4、nglish:Challenges•FunctionalLanguage•Polite/FormalExpression•Accuracy/Fluency=Professionalism•Confidence•Non-verbalLanguageRealisticIntroductiontoBusinessContextsProfessionalPersonal52009/12/7EssentialFunctionalBusinessSkillsTelephoningEmailWritingReviewofLingui

5、sticSkillsfortheWorkplaceVocabulary-building4SkillsPractice62009/12/76keyfocusareasforBusinessCommunicationSkillsCommunicatingintheWorkplace?1.Telephoning2.Emailing3.Meetings4.Presenting5.Negotiating6.Socialising72009/12/7TelephoningTelephoningFocus?•Focusonlist

6、ening•Makingcalls•Receivingcalls•Receivingandleavingmessages•Dealingwithproblems•Conferencecalls82009/12/7TelephoningWhatshouldyousaywhenmakingawork-relatedcall?•Identifyyourself•Asktospeaktosomeone•Explainthepurposeofyourcall•MakingsmalltalkMatchthephraseswitht

7、hefunctions92009/12/7TelephoningHowwouldyousaytheseaccuratelywhenreceivingawork-relatedcall?A)“Sorry,Inohearingyou”B)“Youcanagainsaythat,please?”C)“Isaidhim‘thesamplesarenotinmyhere”D)“Itoldtoyou‘It’seightythousand,noeightthousand”E)“Sosorry,myofficehavenoone”Te

8、lephoningReceivingCalls:GainingTime102009/12/7TelephoningReceivingCalls:‘GainingTime’1.Justletmethink2.I’mafraidit’sjustslippedmymind3.CanIcallyoulater?4.I’drathernot