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《西餐管理方案（western food management scheme）》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、西餐管理方案（Westernfoodmanagementscheme）Section1internalmanagementRestaurantManagementThemanagementlevelofrestaurantaffectstheevaluationoftheservicequalityoftheguestsdirectly,andisoneofthemostimportantcontentsinthemanagementoftherestaurant.(a),developtherestaurantservicerestaurantserviceisthefound
2、ationandpremiseoftherestaurantandthestandardizationmanagementofthefoundation,alsocontrolcateringservicequalitysowemustformulaterelevantrulesforrestaurantservice,mainlyfor:(1)orderingserviceprocedure;(2)buffetserviceprocedures;(3)coffeeshopserviceprocedures;(4)barserviceregulations;(5)cleaning
3、anddisinfectionproceduresforwineutensils.(two)preparationbeforemeal;Weshouldorganizeandsupervisetherestaurantstafftodoallthepremealpreparation.(1)doagoodjobofcleaningandsanitationinrestaurantssoastomeethygienicstandards;(2)prepareallkindsofwineandutensilsforthemealanddisplaythemaccordingtospe
4、cifications;(3)checkthequalityofpreparation,andfindthatthosewhodonotmeettherequirementsshouldbepromptlycorrected;(4)holdtheregularmeetingbeforemeal,informtheguest,announcethemenu,sumuptheserviceofthelastmeal,organizethedivisionoflaborandchecktheappearanceandappearance.(three)restaurantmanagem
5、entatthetimeofmealopening;1,strengtheninspections,controltheimplementationofrestaurantserviceregulations,identifyproblemsinatimelymannertocorrect,toensurethatguestsenjoystandardization,standardization,proceduralservices;2.Controltheorderandtimeofserving,coordinatetherelationshipbetweentherest
6、aurantandthekitchen,andsatisfythephysiologicalandpsychologicalneedsoftheguests;3,accordingtotheworkload,reasonablearrangementsforservicepersonnel,doagoodjobreception;4,timelyhandlingcustomercomplaintsaboutfood,drinksandservicesandotheraspectsofcomplaints;5.Superviseandcheckthecompletionofthew
7、orkaftermeals,summarizetheproblemsinthemealandimprovetheserviceleveloftherestaurantcontinuously.(four)stafftrainingoftenunremittingly;Therestaurantservicequalitydependsonthequalityoftheservicepersonnel,toimprovethequalityofthestaffmustbetrain
