假日集团 假日酒店.doc

假日集团 假日酒店.doc

ID:31832771

大小:843.50 KB

页数:163页

时间:2019-01-20

假日集团 假日酒店.doc_第1页
假日集团 假日酒店.doc_第2页
假日集团 假日酒店.doc_第3页
假日集团 假日酒店.doc_第4页
假日集团 假日酒店.doc_第5页
资源描述:

《假日集团 假日酒店.doc》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库

1、ASIAPACIFICCONSOLIDATEDSERVICESTANDARDSHOLIDAYINNHOTELS&RESORTSCROWNEPLAZAHOTELS&RESORTSINTERCONTINENTALHOTELS&RESORTSã2003bySixContinentsHotels,Inc.Allrightsreserved.ThesestandardsareconfidentialandproprietypropertyofSixContinentsHotels,Inc.andmaynotbecopiedord

2、istributedwithoutitsconsent.163AACCOUNTING7A1RESERVATIONS7DISHONOUREDRESERVATIONS8ADVANCEDEPOSITS8CANCELLATIONPROCEDURES–FIT9CANCELLATIONPROCEDURES–GROUP9A2CHECK-IN10A3BANKING/CASHIERSERVICES11CURRENCYEXCHANGE11PERSONALCHEQUES11A4SAFEDEPOSITBOXES12A5CHECK-OUT12A

3、6FOOD&BEVERAGEOUTLETS14A7GUESTCOMPLAINTS15BCBUSINESSCENTRE16GENERAL16SUPPLIES&EQUIPMENT16EENGINEERING19E1MAINTENANCE&GENERAL19E2TRAVELLERSWITHDISABILITIES20FBFOOD&BEVERAGE14FB1BARS&LOUNGES23FB2BANQUETING&CONFERENCES25QUOTATIONS25BUFFETSERVICE26LUNCH&DINNERSERVIC

4、E26COCKTAILSERVICE26COFFEEBREAKSERVICE27BEFOREANEVENT27AFTERANEVENT29FB3INFORMAL/PRIMARYRESTAURANT30RESERVATIONS30GREETING&SEATING30MENUS30TABLESERVICE31GUESTCHECKS31SET-UPSTANDARDS32163FB4SPECIALTYRESTAURANT33RESERVATIONS33GREETING&SEATING34TABLESERVICE34WINESE

5、RVICE36GUESTCHECKS38AFTERCUSTOMERDEPARTS38FB5ROOMSERVICE38SERVICETIMES38ORDERTAKING39ORDEROFSERVICE40CHECKPROCEDURE42TROLLEY/TRAYCOLLECTION42FB6MINI-BAR43STOCK/SUPPLIES43SERVICING43BILLING44CHARGEDISPUTES45ICE/VENDINGMACHINES45FB7KITCHENS45GENERAL45ALACARTE45BUF

6、FET47ROOMSERVICE47FB8STEWARDING47FOFRONTOFFICE49FO1RESERVATIONS49GUARANTEEDRESERVATIONS50DISHONOUREDRESERVATIONS51ADVANCEDEPOSITS52CLUBRESERVATIONS52GROUPRESERVATIONS53CANCELATIONPROCEDURE54ACCOUNTING55FO2FRONTDESK55CHECK-IN55DEPARTINGGUESTS/CHECK-OUT57GUESTMESS

7、AGES59FRONTDESKSUPPIES60FO3GUESTRELATIONSINSTANTSERVICECENTRE64FO4UNIFORMEDSERVICE66FO5BUSINESSCENTER69FO6CLUBFLOORS70FO7TRANSPORTATIONSERVICE73FO8GARAGE73163FO9VALETPARKING74FO10GIFTSHOP74HKHOUSEKEEPING75HK1ROOMS75GENERAL75MAKEUP78LOST&FOUND79GUESTROOMACCESSORI

8、ES80BATHROOMAMENITIES83IN-ROOMADVERTISING85GUESTSUPPLIES86BEDDING/LINENSUPPLIES87HK2PUBLICAREA89GUESTFLOORCORRIDORS89LIFTAREA89PUBLICAREAS89HRHUMANRESOURCES91HR1HUMAN

当前文档最多预览五页,下载文档查看全文

此文档下载收益归作者所有

当前文档最多预览五页,下载文档查看全文
温馨提示:
1. 部分包含数学公式或PPT动画的文件,查看预览时可能会显示错乱或异常,文件下载后无此问题,请放心下载。
2. 本文档由用户上传,版权归属用户,天天文库负责整理代发布。如果您对本文档版权有争议请及时联系客服。
3. 下载前请仔细阅读文档内容,确认文档内容符合您的需求后进行下载,若出现内容与标题不符可向本站投诉处理。
4. 下载文档时可能由于网络波动等原因无法下载或下载错误,付费完成后未能成功下载的用户请联系客服处理。